Dear Marta,
Thank you for reaching out to us regarding your booking
1109-135-041. We appreciate the opportunity to clarify the status of your refund and provide an update on your file.
Following your inquiry, we reviewed your booking records and confirmed that your reservation was cancelled on May 23, 2026, due to AirAsia cancelling both of your scheduled domestic flights: Chiang Rai to Bangkok and Bangkok to Krabi.
Our team submitted the formal refund application to the airline on May 28, 2026. While we continuously monitor supplier disbursements, to date we have received a refund from AirAsia solely for the second flight (Bangkok to Krabi) in the amount of
€113.10. We have now processed this amount directly back to your original payment method.
We are still awaiting the release of the remaining refund for your first flight (Chiang Rai to Bangkok) from AirAsia. Please rest assured that as soon as the airline remits these remaining funds to us, we will process the payment to your account without delay.
Thank you for your continued patience while we finalize this process with the airline.
Sincerely,
Magda
Customer Legal Escalations Specialist
www.etraveligroup.com
Etraveli Group, Dragarbrunnsgatan 46, P.O Box 1340, S-751 43 Uppsala, Sweden
On Tue, 25 Aug 2026 at 21:00,
reclamar@ocu.org wrote:
