------------------------------------
Michail Z. (CS Global)
Oct 30, 2024, 14::15 GMT+1
Your reference: CPTES02007005-75
Our reference: N/A
Dear OCU,
Regarding the above mentioned claim, we would like to inform that unfortunately the attached documents cannot be opened and that we have not been able to locate the booking with the information provided in the claim.
In order for us to be able to review the case and provide you with a response, we kindly ask to send us once more the attached documents together with a copy of the confirmation email the customer received when the booking was made.
In addition, we kindly ask for the below information:
• Confirmation number and PIN code:
• Email address (used to make the reservation):
• Accommodation name and location:
• Check-in date and check-out date:
Once we receive the above, we will be able to review the claim and provide you with a response in a timely manner.
We look forward to your reply.
Kind regards,
Michail Z.
CS Senior Relations Specialist
Booking.com Customer Service Center (Netherlands) B. V.
Copyright © 1996–2024Booking.com. All rights reserved This e-mail was sent byBooking.com, Herengracht 597, 1017 CE Amsterdam, Netherlands [RJ2M16-P26DR]
