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MAD Luis Miguel Díaz Muñoz (Ryanair)
23 Oct 2024, 11:19 IST
Su referencia: Cobro por hacer el check-in.
Ryanair Ref: 51664747
Estimado/a Sr./Sra.
Nos referimos a su reciente correspondencia relativa a la cliente Sr. CHANO MEJIAS HERNANDEZ.
Como se indica en nuestros Términos y Condiciones, que se acuerdan en el momento de la compra del billete, así como en nuestra página web, los clientes pueden realizar el check-in online de forma gratuita desde 24 horas antes de la salida del vuelo hasta 2 horas antes de la salida del vuelo.
Al comprar un billete, así como en varias ocasiones posteriores, aconsejamos a los clientes que facturen de esta manera, para evitar pagar la tasa asociada a hacerlo en persona en el aeropuerto.
Véase más abajo:s:www.ryanair.com/es/es/informacin-util/centro-de-ayuda/terminos-y-condiciones/termsandconditionsar_1024750260.
s:www.ryanair.com/es/es/informacin-util/centro-de-ayuda/tasas.
Le informamos de que no tenemos constancia de que nuestra aplicación y/o página web no funcionaran correctamente en la fecha indicada y, teniendo en cuenta que el pasajero no aportó ninguna prueba del error, no estamos en condiciones de reembolsar el importe solicitado.
Por lo tanto, en este caso, lamenmente, el cliente no está autorizado a obtener el reembolso del importe solicitado.
Dándole las gracias de antemano.
Atentamente
Luis Miguel
Regulator Specialist
Reclamar
12 Jul 2024, 23:30 IST
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