I am writing to formally complain about the handling of my package, tracking number 6050726693941.
This order contains a baby safety gate, which is an important item that I urgently need. I have already been waiting for this package for almost one month, and I am extremely disappointed to see that the delivery status claims that the package could not be delivered.
This information is simply not true. The delivery address is completely correct, and I was at home the entire time. Furthermore, even if I had not been home, my residential complex has a reception desk that accepts deliveries on behalf of residents. Therefore, there was absolutely no reason for the delivery to fail.
Based on these facts, it appears that the driver never actually came to the address. Now I am being told that the package may be returned, which is completely unacceptable after such a long wait.
I request that this issue be investigated immediately and that my package be delivered as soon as possible instead of being returned. I expect a prompt explanation regarding why a false delivery attempt was recorded.
If this matter is not resolved quickly, I will have no choice but to file formal complaints and share my experience publicly on review websites so that other customers are aware of the poor service I have received.
I look forward to your urgent response.
Kind regards,
Denise Ribeiro
