Your request (52496642) has been updated. To add additional comments, reply to this email.MAD Lina Iosue (Ryanair) 26 Aug 2024, 14:06 IST Ryanair ref: 52496642 - WWZHSW/OQEJ7KEstimado Sr./Sra,Nos referimos a su correspondencia en nombre de Eugenio Olmedilla y Maria MendozaEn nombre de Ryanair, nos disculpamos sinceramente por el retraso del vuelo FR 8992 de MAD a VRN el 20/06/2024 que se retrasó menos de 3 horas.Además, la EU261 exige a las compañías aéreas que proporcionen el aviso del artículo 14.2 en la facturación y que lo distribuyan durante las interrupciones de los vuelos. Para cumplir con la EU261, Ryanair ha proporcionado el aviso del artículo 14.2 durante la facturación en línea. Esto da la oportunidad, antes de la salida, de revisar y tener acceso al aviso de sus derechos en todo momento.Además, se enviaron mensajes a todos los clientes afectados por el retraso de este vuelo, dándoles acceso al aviso EU261. Véase más abajo y adjunto:Vease que los pasajeros abordaron el vuelo afectado:Dado que el retraso fue inferior a 3 horas, no procede indemnización alguna en virtud del Reglamento (CE) nº 261/2004.Lamentamos sinceramente las molestias causadas a los clientes.Confiamos en que lo anterior haya sido de ayuda.Un cordial saludo,Lina IM.Regulator Admin SupportReclamar 28 Jul 2024, 20:15 IST EXTERNAL EMAIL: This email originated from outside of the Organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair Ryanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547).Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland. [9Z0J1L-0W553]
