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Timea. A. (CS Global)
5 feb 2025, 10:26 CET
Your reference: @@REF_ID@eb180a22ee97020f72@REF_ID@@
Dear Madam/Sir,
firstly, please accept our sincere apologies for the unintended delay in coming back to you.
In response to the above-referenced claim, please be informed that the Service Providers are the decision making party about reservation (cancellation) policies. As such we advise to contact the accommodation/airline directly should you require further assistance.
For further background information please consult the Customer terms of service.
We hope and trust to have informed you sufficiently.
With kind regards,
Timea Adamik
CS Senior Relations Specialist
Booking.com Customer Service Center (Netherlands) B.V.
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