PROBLEMA CON EL REEMBOLSO

Your request (46475800) has been updated. To add additional comments, reply to this email.----------------------------------------------MAD Luis Miguel Díaz Muñoz, 22 Mar 2024, 12::46 GMTSu referencia: Reclamación: PROBLEMA CON EL REEMBOLSO - (CPTES01984814-00)Ryanair Ref: 46475800Estimado/a Sr./Sra.Acusamos recibo de su correspondencia en nombre de CRISTINA MOLINA.En relación a lo expuesto, les indicamos que si el pasajero llega a la puerta de embarque con equipaje para facturar y/o sobredimensionado, puede ser rechazado, o en su defecto, se puede proceder a depositar el mismo en la bodega del avión por una tasa - la cual se le reclamaba al pasajero.Lo antes mencionado, se encuentra detallado en nuestros Términos y Condiciones Generales de Transporte, aceptados por el cliente en el momento de la compra. Adjuntamos enlace para más información: s:www.ryanair.com/es/es/informacin-util/centro-de-ayuda/terminos-y-condicionesEn este caso, y por lo anteriormente expuesto, lamentamos comunicarles que no podemos proceder al reembolso de la tasa al no cumplirse con los requisitos de equipaje.Atentamente,_____________________________Luis MiguelRegulator Support Specialis----------------------------------------------MAD Luis Miguel Díaz Muñoz, 19 Mar 2024, 08:11 GMTN. ° Ref: Reclamación: PROBLEMA CON EL REEMBOLSO - (CPTES01984814-00)Su Ref: 46475800Estimado/a Sr./a.,Acusamos recibo de su correspondencia, en nombre de CRISTINA MOLINA.Nos gustaría indicarle para que podamos analizar su caso con lo ocurrido con su vuelo, necesitaríamos que nos indicase su número de reserva de Ryanair que corresponde, recuerde que el PNR (Registro de Nombre de Pasajero, por sus siglas en inglés) es un código alfanumérico único de 6 dígitos asignado a cada reserva de vuelo que empieza y termina por letras. Este código actúa como un identificador clave que permite a la aerolínea y a otras partes involucradas acceder y gestionar la información asociada con la reserva.A continuación, para facilitarle su búsqueda, le vamos a escribir a continuación un ejemplo, este registro de reserva siempre lo puedes encontrar en el Boarding Pass "HMCWFX", este sería un claro ejemplo de un PNR de la reserva de un vuelo. Esperamos que no lo pueda enviar para que podamos continuar con su caso.Atentamente,Luis MiguelRegulator Specialis----------------------------------------------Abogados, 11 Mar 2024, 11:21 GMT**EXTERNAL EMAIL:** This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMERThis e-mail and any files and attachments transmitted with itare confidential and may be legally privileged. They are intendedsolely for the use of the intended recipient. 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