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MAD Luis Miguel Díaz Muñoz (Ryanair)
31 Oct 2024, 13::59 GMT
Estimado/a Señor/a
Acusamos recibo de su correspondencia en nombre de MARIA BEGOÑA TRIFOL MIJANGOS.
Una vez analizada la documentación aportada y tras revisar nuestros registros, hemos podido comprobar que el pasajero de la reserva UL5ZMM, notifica el daño en su maleta en el aeropuerto de Alicante.
Tal y como fue informado, es imprescindible que se presente una reclamación formal, ya que la notificación en sí, no constituye una reclamación o una admisión de responsabilidad.
El pasajero, en este caso, disponía de 7 días para interponerla, debiéndose hacer a través del apartado web señalado en el resguardo.
Véase resaltada esta información en el documento entregado en el aeropuerto.
Lamentamos comunicarle que no podemos proceder con el reembolso solicitado al no encontrar ninguna reclamación formal .
Saludos Cordiales,
Luis Miguel
Regulator Specialist
Reclamar
10 Jul 2024, 13:01 IST
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