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Problema con el reembolso

Resuelta Pública

Naturaleza del problema:

Cancelación del vuelo

Tu reclamación

L. C.

A: RYANAIR

10/03/2025

Estimados/as señores/as: Tenía contratado un viaje en avión desde el aeropuerto de Valencia al de Dublín, que tenía su salida a las 10:40 horas del día 24 del mes de de Enero por lo que la llegada normal a Dublín debería haber tenido lugar a las 12:30 horas del día 24, con un coste de 68,98€. Adjunto los siguientes documentos: los billetes de avión, tarjeta de embarque, confirmación reserva, y la cancelación del vuelo. Nº de pasajeros:1 Con 8h de antelación del momento de partida, se me ha comunicado, la cancelación del trayecto contratado. SOLICITO el reembolso del importe de los billetes Sin otro particular, atentamente. Nota informativa: El Reglamento 261/2004 sobre compensación y asistencia a los pasajeros aéreos en caso de denegación de embarque y de cancelación o gran retraso de los vuelos, es aplicable a todos los vuelos que: - Salen de un Aeropuerto de la Unión Europea, además de Islandia, Noruega y Suiza - Salen de un Aeropuerto en un tercer país y se dirigen a un Aeropuerto de la Unión Europea, además de Islandia, Noruega y Suiza, cuando la compañía aérea sea de la Unión Europea

Mensajes (4)

RYANAIR

A: L. C.

01/04/2025

Your request (60730624) has been updated. To add additional comments, reply to this email. Ref. @@REF_ID@6a339bce48962c34b1@REF_ID@@ Estimado/a Sr./Sra. Acuamos recibo de su correspondencia en nombre de la Sra. Laura Casado. En nombre de Ryanair, le rogamos acepte nuestras disculpas por la cancelación del vuelo FR1739 de Valencia-VLC a Dublin-DUB, el día 24/01/2025, debida a condiciones meteorológicas adversas, fuera del control de Ryanair. Dado que este vuelo se canceló debido a condiciones meteorológicas adversas, fuera del control de Ryanair, consideramos que no estamos obligados a pagar la compensación monetaria del Artículo 7 del Reglamento (UE) 261/2004 en este caso. Tras revisar la reserva de la pasajera, deseamos confirmarle que Ryanair ha autorizado una transferencia bancaria por valor de 68.98EUR en concepto de reembolso de los billetes de avión adquiridos. Para proceder con el monto de liquidación anterior, necesitamos los datos bancarios que se indican a continuación: NOMBRE DEL TITULAR DE LA CUENTA: NOMBRE DEL BANCO: CÓDIGO SWIFT/BIC: NÚMERO IBAN: Lamentamos sinceramente las molestias ocasionadas a la pasajera. Atentamente, Oscar D. Regulator Admin Support Specialist E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors. The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful. If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland. trigger_logic_for_ryanair Ryanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547). Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland. [GJ1NY3-KZD2X]

L. C.

A: RYANAIR

06/04/2025

Buenas tardes, adjunto mis datos. NOMBRE DEL TITULAR DE LA CUENTA: LAURA CASADO BLAY NOMBRE DEL BANCO: CAIXABANK CÓDIGO SWIFT/BIC: CAIXESBBXXX NÚMERO IBAN: ES1921001795121300497052

RYANAIR

A: L. C.

09/04/2025

Your request (60730624) has been updated. To add additional comments, reply to this email. Ref. @@REF_ID@6a339bce48962c34b1@REF_ID@@ Estimado/a Sr./Sra. Deseamos confirmarle que Ryanair ha tramitado íntegramente una transferencia bancaria por la cantidad de 62.98EUR, en concepto de reembolso de billetes según el Reglamento UE261/2004, como liquidación definitiva de esta reclamación. La transferencia bancaria se realizará en aproximadamente 6 semanas. Atentamente, Oscar D. Regulator Admin Support Specialist E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors. The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful. If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland. trigger_logic_for_ryanair Ryanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547). Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland. [GJ1NY3-KZD2X]

RYANAIR

A: L. C.

09/04/2025

Your request (60730624) has been updated. To add additional comments, reply to this email. Ref. @@REF_ID@6a339bce48962c34b1@REF_ID@@ Estimado/a Sr./Sra. Deseamos confirmarle que Ryanair ha tramitado íntegramente una transferencia bancaria por la cantidad de 68.98EUR, en concepto de reembolso de billetes según el Reglamento UE261/2004, como liquidación definitiva de esta reclamación. La transferencia bancaria se realizará en aproximadamente 6 semanas. Atentamente, Oscar D. Regulator Admin Support Specialist E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors. The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful. If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland. trigger_logic_for_ryanair Ryanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547). Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland. [GJ1NY3-KZD2X]


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