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Timea. A. (CS Global)
8 jun 2025, 14:52 CEST
Your reference:
Dear Madam/Sir,
firstly, please accept our sincere apologies for the unintended delay in coming back to you.
In response to the above-referenced claim, please be informed that we were unable to locate the reservation in question with the information provided.
In order to assist further (if still required) please provide:
Customer email address used to make the reservation
Reservation reference number
Accommodation name
Travel dates
We recommend consulting the Customer terms of service for further background on the Platform role.
Please respond to the current message for future correspondence on this file.
We hope and trust to have informed you sufficiently.
With kind regards,
Timea A.
CS Senior Relations Specialist
Booking.com Customer Service Center (Netherlands) B.V.
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