Dear Sir or Madam,
Thank you for reaching out to us regarding your concern.
We would like to clarify that G2A.COM operates an online marketplace available at s:www.g2a.com (hereinafter referred to as “Marketplace”) designed for connecting users wishing to buy and sell digital content. The Marketplace is not an online shop but a platform where users may conduct transactions between themselves. The offers and sales performed via Marketplace are made between buyers and business verified sellers while G2A.COM only facilitates such transactions by means of establishing and maintaining the platform’s functionalities. Having said that, G2A.COM is not a direct seller and is not responsible for sales transactions made through the Marketplace. As such, any issues related to purchased items should be addressed to the relevant seller, as they are solely responsible for fulfilling their obligations in the transaction.
Our specialists have reviewed this case and noted that you have already contacted the seller. We recommend continuing your correspondence with them to resolve this matter.
If you require any additional support or assistance, please do not hesitate to reach out to us at support@g2a.com.
We appreciate your understanding and remain at your service should you have any further questions.
Sincerely,
G2A.COM Legal Department
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