Problema con el reembolso

Hola, En el mes de octubre realice y pague una reserva a traves de booking para un hotel en NY, una semana antes del viaje el establecimiento anula la reserva , despues de hablar con booking nos realojan en un hotel cercano bastante mas caro, diciendo que al finalizar la estancia nos devolverian la diferencia y que ademas se ponian a gestionar la devolucion del primer importe. Un mes y medio despues del viaje y tras varios intentos fallidos de comunicacion con booking no tenemos noticias ni del pago de la diferencia ni del primero hotel cancelado

Dear OCU team, We hope this email finds you well. In order to be able to address the claim, we need the following details: Booking.com confirmation numberThe email address provided by the customer at the time of the bookingThe name of the accommodationThe dates of the stay We look forward to hearing back from you. Regards, M.M. Basha CS Senior Relations Specialist Booking.com ---------- Forwarded message ---------

Dear OCU team, We haven't heard from you. In order to be able to address the claim, we need the following details: Booking.com confirmation number The email address provided by the customer at the time of the booking The name of the accommodation The dates of the stay We look forward to hearing back from you. Regards, M.M. Basha CS Senior Relations Specialist Booking.com ---------- Forwarded message ---------