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problema con el reembolso del vuelo alternativo y la indemnización

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Otro

Tu reclamación

S. C.

A: RYANAIR

25/09/2023

Hola, el día 3 de febrero de 2023 tenía contratado un vuelo con la compañía, para viajar de Milán Malpensa a Alicante. Los días de antes entrando en la aplicación me di cuenta que el vuelo se había cancelado y que no había recibido notificación alguna. Pedí el reembolso del billete y tuve que comprarme otro por un precio de 165€. Me ha sido imposible solicitar la indemnización de 250 € a la compañía, ya que su aplicación da error y en mis intentos de ponerme en contacto con ellos no me han solucionado nada. Considero que se me debería pagar la indemnización (250€) y a parte reembolsarme el importe del billete sustitutivo que tuve que comprar (165€).

Mensajes (1)

RYANAIR

A: S. C.

26/09/2023

Your request (40868901) has been updated. To add additional comments, reply to this email. MAD Lina Iosue (Ryanair) 26 Sept 2023, 10:12 IST Su referencia CPTES01882835-65Referencia Ryanair 40868901/ DJ9MTKEstimado/a Sr./Sra.,Acusamos recibo de su correspondencia en nombre de Dna. SARA CUEVASPodrán encontrar la respuesta a esta reclamación en el archivo adjunto.AtentamenteLina IM.Regulator Support SpecialistLinaRyanair Customer Service Abogados 25 Sept 2023, 09:58 IST EXTERNAL EMAIL:This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors. The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful. If you have received this e-mail in error please notify Ryanair Holdings plc by contactingRyanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547).Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanairRyanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547).Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland.[9P9V35-PYV53]


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