Problema con el reembolso de la estancia tras cancelación del vuelo

Hola, compramos unos vuelos de Madrid a Tokyo, con escala en Munich, pero el vuelo de Munich a Tokyo fue cancelado cuando ibamos a montar en el avión. Nos ofrecieron vuelos de sustitución, de Munich a Viena, y el siguiente día de Viena a Tokyo, y en la atención al consumidor de Lufthansa nos dijeron que más tarde mandáramos los recibos de la estancia y dietas hasta que cogiéramos el nuevo vuelo a Tokyo y que nos serían reembolsados. Sin embargo, aunque nos han reembolsado el vuelo, no nos han reembolsado la estancia en un hotel que tuvimos que pagar, así como las dietas hasta poder coger el vuelo que nos dieron a cambio. Reclamo la devolución del importe de la estancia y las dietas que tuvimos a causa de la cancelación del vuelo.

P.ImprintUniqueID MARGIN: 0cm 0cm 0ptLI.ImprintUniqueID MARGIN: 0cm 0cm 0ptDIV.ImprintUniqueID MARGIN: 0cm 0cm 0ptTABLE.ImprintUniqueIDTable MARGIN: 0cm 0cm 0ptDIV.Section1 page: Section1 w10\:* behavior:url(defaultVML) del text-decoration:line-throughcolor:red ins text-decoration:none .Hyperlink-Hcolor:0000FF .Normal-Pmargin-left:0ptmargin-right:0ptmargin-top:0ptmargin-bottom:.0001ptfont-size:position:relativefont-family:"Arial".Normal-Hfont-family:font-size: .NoSpacing-Pmargin-left:0ptmargin-right:0ptmargin-top:0ptmargin-bottom:.0001ptfont-size:position:relativefont-family:"Arial".NoSpacing-Hfont-family:font-size: .paragraph-Pmargin-left:0ptmargin-right:0ptmargin-top:0ptmargin-bottom:.0001ptfont-size:position:relativefont-family:"Arial".paragraph-Hfont-family:font-size:font-family: .TableNormal-Cvertical-align:top Your reference: CPTES01961664-33Our reference: FB ID 39096595  To whom it may concern,  Thank you for your inquiry dated January 30, 2024.'¯  '¯  We will review your request as soon as possible. In order for us to provide you with a prompt response, we kindly request some information from you.    Please provide us with the following information:    '¯  â—   First and last name of the passenger'¯'¯'¯  â—   Address (street, city, country)'¯'¯'¯'¯  â—   Miles More customer number (if available)'¯'¯'¯  â—   Flight number and flight date to which your request relates'¯'¯'¯  â—   Booking confirmation including ticket number'¯'¯'¯  â—   Attachments as .pdf, .jpg or jpeg (we are not able to open the attached links)  Please send us this information with your process number (Feedback ID 39096595).  We thank you in advance.  Sincerely,  Alice Blaser  For your information:  If you have any questions or would like to send us additional information, please feel free to use the encrypted form on the Lufthansa website. Please be sure to include your 8-digit reference number (Feedback ID). You will find it in the subject line of this e-mail. The Lufthansa Feedback ID is required in order to correctly assign your request. You can find the link to our web forms here:  Webform (German): Feedback- und Kontaktformular LufthansaWeb form (english): Feedback and contact form Lufthansa  Alternatively, you can use the reply function in your e-mail program for your inquiry or for sending further information. Please note that e-mails are sent unencrypted and that the following restrictions apply to attachments: max. 6 attachments of 2MB each in .pdf, .jpg or .jpeg format. When sending by e-mail, please do not change the 8-digit reference number (Feedback ID) contained in the subject line. This Lufthansa Feedback ID is also required here in order to be able to correctly assign your inquiry.Lufthansa is a member of Star AllianceCorporate Headquarters: Deutsche Lufthansa Aktiengesellschaft, Koeln, Registration: Amtsgericht Koeln HR B 2168Chairman of the Supervisory Board: Dr. Karl-Ludwig Kley Executive Board: Carsten Spohr (Chairman), Christina Foerster, Harry Hohmeister, Dr. Detlef Kayser, Dr. Michael Niggemann, Remco Steenbergen

Greetings.Here are all the requested data:First and last name of the passenger: Víctor Muriilo Núñez Address (street, city, country): Cuenca street 11, Motilla del palancar, Cuenca, Spain Flight number and flight date to which your request relates: Flight number NH5852, date 13/10/2023 Booking confirmation including ticket number: booking reference KQ2KLG, ticket number 2209358587641