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J. M.

A: RYANAIR

15/01/2024

Realizamos una reserva online a Bolonia. Una tres horas mas tarde nos pusimos en contacto por chat para el cambio del destino por habernos equivocado. El destino donde queríamos ir era a Vergamo.Al ponernos en contacto nos hicieron el cambio del destino pero no modificaron el importe del vuelo en el que pagamos 426,80 euros de mas.Es decir han cambiado el destino pero no el valor del vuelo.Nos pusimos en contacto con ellos por medio del chat y nos dijeron que no nos devolvían nada.Lo que queremos es que paguemos realmente el valor del vuelo ya que se notifico inmediatamente por un error en la búsqueda.

Mensajes (2)

RYANAIR

A: J. M.

29/01/2024

Your request (44543689) has been updated. To add additional comments, reply to this email.----------------------------------------------MAD Luis Miguel Díaz Muñoz, 29 Jan 2024, 15::44 GMTSu ref: CPTES01952453-37Ryanair ref: 44543689Estimado Sr./Sra.,Nos referimos a su reciente correspondencia en nombre del Sr. JAVIER MADUEa‘O.En respuesta a su consulta sobre la política de reembolso de Ryanair, lamento informarle que, según nuestros términos y condiciones, no realizamos reembolsos, salvo lo dispuesto en los Artículos 4.2, 10.2, 10.3 y 10.4.Según nuestro acuerdo, al momento de la reserva, los vuelos que operan según lo programado son no reembolsables. Esto está claramente escido en nuestros Términos y Condiciones que se acordaron con el cliente en el momento de la reserva, por tanto, una vez que se ha confirmado un precio, este no puede cambiarse.Después que ha seleccionado un vuelo y ha confirmado su reserva, el precio del vuelo se bloquea y no puede cambiar, independientemente de las fluctuaciones de los precios del mercado.Lamentamos comunicarle que no podemos proceder con el reembolso al no cumplirse con nuestros requisitos.Atentamente,Luis MiguelReugator Specialist----------------------------------------------Abogados, 15 Jan 2024, 10:13 GMT**EXTERNAL EMAIL:** This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMERThis e-mail and any files and attachments transmitted with itare confidential and may be legally privileged. They are intendedsolely for the use of the intended recipient. Any views andopinions expressed are those of the individual author/senderand are not necessarily shared or endorsed by Ryanair Holdings plcor any associated or related company. In particular e-mailtransmissions are not binding for the purposes of forminga contract to sell airline seats, directly or via promotions,and do not form a contractual obligation of any type.Such contracts can only be formed in writing by post or fax,duly signed by a senior company executive, subject to approvalby the Board of Directors.The content of this e-mail or any file or attachment transmittedwith it may have been changed or altered without the consentof the author. If you are not the intended recipient of this e-mail,you are hereby notified that any review, dissemination, disclosure,alteration, printing, circulation or transmission of, or anyaction taken or omitted in reliance on this e-mail or any fileor attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in errorplease notify Ryanair Holdings plc by contactingRyanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547).Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair--------------------------------This email is a service from Ryanair.[VD97DG-60RN5]trigger_logic_for_ryanair--------------------------------This email is a service from Ryanair.[VD97DG-60RN5]

RYANAIR

A: J. M.

05/03/2024

Your request (45973452) has been updated. To add additional comments, reply to this email. E (Ryanair) 5 Mar 2024, 10::01 GMT Su ref: CPTES01952453-37Ryanair ref: 45973452/ CDMZ3LEstimados señoresPor favor vea la respuesta adjuntaAtentamente.E. HidalgoRegulator Admin. Support Specialist Abogados 26 Feb 2024, 06:37 GMT EXTERNAL EMAIL:This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors. The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful. If you have received this e-mail in error please notify Ryanair Holdings plc by contactingRyanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547).Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanairRyanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547).Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland.[9X6NJL-4JE7R]


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