Problema con el pago

Hola, utilice sus servicios una vez para descargar un documento, por lo que pagué al contado 1,99€. Ellos me suscribieron en un plan por el cual se me cobró una semana después la cantidad de 49,99€ sin previo aviso y de forma automática a mi cuenta. Ante la negativa de devolverme el dinero, ya que cancelé mi sesión y no usé su servicio más que la primera vez, pongo esta reclamación. Buenos días

Dear Valued Customer! We just wanted to let you know that we are waiting for your response regarding ticket 589955. Here's a kind reminder of what the ticket was about: Violet (Customer Care) 15 May 2025, 11:44 EEST Dear OCU Team, Thank you for reaching out on behalf of Sara Tizon Lopez. Unfortunately, we could not locate any sure payments associated with the provided details. I understand this might be concerning, and we’re committed to assisting you in resolving this matter promptly. That said, we were able to locate an email, sara***zon@gmail.com, that appears to be associated with an active subscription of Madam Sara Tizon Lopez. Could you please confirm if this email belongs to her? This will help us ensure that we process your request accurately. Looking forward to hearing from you! Reclamar 15 May 2025, 11:15 EEST ‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌ We are looking forward to your reply! Best Regards, Customer Care[LXDER9-D7WZ3]