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Estimado/a Sr./Sra.
Acusamos recibo de su correspondencia en nombre del Sr. Juan Antonio Pérez Fernández.
En nombre de Ryanair, sentimos las molestias ocasionadas con el equipaje del pasajero en el vuelo FR5663 de Edimburgo-EDI a Málaga-AGP, el día 24 de diciembre de 2024.
Todas nuestras tarifas incluyen una pieza de equipaje gratuita (40 x 20 x 25 cm), la cual debe caber debajo del asiento. Si el cliente desea y/o requiere mayor espacio, existen diferentes opciones de equipaje.
Todo ello se encuentra mencionado, a su vez, en nuestros Términos y Condiciones Generales de Transporte aceptados por el cliente en el momento de la reserva:s:www.ryanair.com/es/es/informacin-util/centro-de-ayuda/terminos-y-condiciones
Si el pasajero llega a la puerta de embarque con equipaje para facturar y/osobredimensionado,puede ser rechazado, o en su defecto, se puede proceder a depositar el mismo en la bodega del avión por una tasa, la cual se le reclama al pasajero.
Teniendo todo en cuenta, y tras revisar en profundidad la situación explicada por el pasajero, confirmamos que el cobro de la tasa fue correcto, por lo que no corresponde ningún reembolso en este caso.
Atentamente,
Oscar D.
Regulator Admin Support Specialist
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Ryanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547).
Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland. [VVJG2Y-K5MDL]
