------------------------------------ [booking.com] [s:secure.gravatar.com/avatar/c118bbf2909cb9f4c52d1fead36d0542?size=40anddefault=s%3A%2F%2Fassets.zendesk.com%2Fimages%2F2016%2Fdefault-avatar-80.pngandr=g]Masha Koshkarova (CS Global)Jan 16, 2022, 0::17 GMT+1Dear Juan Carlos,As you may read here:s:www.booking.com/genius.en-gb.'aid=318615andlabel=New_Dutch_NL_NL_21456914065-0gJqeE5FvImb35GdFoaqbwS217292229730%3Apl%3Ata%3Ap1%3Ap2%3Aac%3Aap%3Aneg%3Afi4100023905%3Atidsa-302743104465%3Alp1010543%3Ali%3Adec%3Admandsid=6206f464c37a1458347cf81471e463ffandtmpl=genius_landingandlang=en-gbandsoz=1andlang_click=othercdl=nllang_changed=1To be Genius Level 2 you need to have 5 completed, not cancelled, reservations within 2 years.I have checked and I can see that you have an account as follows with us:Juan Carlos Ordóñez FloresLevel 1Account ID275679360Emailjuancarlos.ordonezflores@gmail.comThis account does not have yet 5 completed reservations within 2 years.It has the following completed, not cancelled reservations within 2 years:2199.897.4612374.967.0453688.733.3383425.983.175We do not count cancelled bookings and older bookings, outside of 2 years period of time.You suggest you had more completed bookings.Please note, as stated in our terms and conditions, Genius membership is linked to your account on Booking.com, therefore if you make reservations outside of your account, with different email addresses, they are not taken into consideration.I will provide more information about the Genius Programme below.We understand you have upcoming reservation soon, they are made within your profile and should therefore help you achieve the next level shortly.Kind regards,====Genius programmeThe Genius rate is a discounted rate offered by participating properties for certain rooms/accommodation types.The Genius rate is for members of the Booking.com Genius programme. The Genius programme is open to anyone that has an account on the Platform. There are no membership fees and all you need to do to become a member is to create an account on Booking.com. The membership and the Genius rates are for that individual member and are non-transferable. Membership can also be linked to specific campaigns or incentives, as occasionally launched or communicated per Booking.com's sole discretion.The Genius programme consists of multiple membership levels based upon the number of reservations made through the Booking.com platform, each with different levels of discount on selected properties and/or selected options (s:www.booking.com/genius.). Membership levels may vary and may be subject to change, at the sole discretion of Booking.com.Booking.com reserves the right to revoke and cancel the Genius membership of any individual in the event of abuse, such as violation of these terms and conditions, and/or use of invalid credit cards. Booking.com furthermore reserves the right to revoke and cancel the Genius membership of any individual who engages in inappropriate behavior, such as violence, threat, harassment, discrimination, obscenity or fraud in relation to Booking.com (or its employees and agents) and/or the accommodation (or its employees and agents).The Genius rate cannot be combined or used with other discounts (unless approved by the accommodation or indicated otherwise). Booking.com may, at its discretion, (partially) alter, limit or modify the Genius programme structure or any other feature of the programme (including but not limited to the (status of the) subject Genius level(s)), for any reason, without prior notice.The Genius membership is linked to your account on Booking.com and will not expire or otherwise terminate unless you terminate, close, delete or otherwise revoke your account. Without notice to you, Booking.com also reserves the right to 'unregister" or otherwise disable an account that is inactive. An inactive account is defined as an account that has not made a reservation for more than five (5) years. In the event that your account is disabled, you will no longer be eligible for the Genius benefits. You may reactivate your account by making a qualifying reservation using your Booking.com account.Copyright © 1996-2022 Booking.com. All rights reservedThis e-mail was sent by Booking.com, Herengracht 597, 1017 CE Amsterdam, Netherlands[ERVMMZ-5ZYR]
