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Problema con el embarque

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R. P.

A: RYANAIR

06/02/2024

Buenos días, me gustaría hacer una reclamación, ya que compré 4 billetes (2 de ida y 2 de vuelta) con la compañía Ryanair, introduciendo mis datos me dejo realizar la compra sin ningún problema y cuando llego a facturación me dicen que no me pueden dejar volar porque necesito un visado. En qué momento me venden un billete sin informarme de las condiciones o papeles necesarios. Bien que me han cobrado todo pero nadie me informó de nada hasta el último minuto y los trabajadores de la compañía no se preocuparon en echarme una mano tan siquiera. Vuelo constantemente con la compañía y nunca me he quejado por retrasos o cancelaciones pero no me parece correcto que la compañía realice una venta de un servicio que posteriormente no puedo consumir. Gracias por su tiempo

Mensajes (1)

RYANAIR

A: R. P.

21/02/2024

Your request (45331125) has been updated. To add additional comments, reply to this email. E (Ryanair) 21 Feb 2024, 09::36 GMT Ryanair ref: 45331125/GRR46BReclamación: Problema con el embarque - (CPTES01965938-39)EstimadosPor favor vean la respuesta adjuntaAtentamente.E. HidalgoRegulator Admin. Support Specialist Abogados 6 Feb 2024, 08:57 GMT EXTERNAL EMAIL:This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors. The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful. If you have received this e-mail in error please notify Ryanair Holdings plc by contactingRyanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547).Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanairRyanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547).Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland.[LDXX03-JM3ZN]


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