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Timea. A. (CS Global)
4 feb 2025, 15:39 CET
Your reference: @@REF_ID@0cef354e14f90ec67c@REF_ID@@
Dear Madam/Sir,
firstly, please accept our sincere apologies for the unintended delay in coming back to you.
In response to the above-referenced claim, please be kindly advised, that the accommodation is your contractual party and determines if they allow an exceptional free cancellation. As such please direct your request to the accommodation.
For more background you may consult the Customer terms of service.
We further advise contacting your travel insurance for additional assistance.
We hope and trust to have informed you sufficiently.
With kind regards,
Timea A.
CS Senior Relations Specialist
Booking.com Customer Service Center (Netherlands) B.V.
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