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PROBLEMA CANCELACIÓN ENTRADAS

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Naturaleza del problema:

Cancelación

Tu reclamación

R. B.

A: Global Tickets

20/07/2025

A few weeks ago, I simulated the purchase of four tickets in two different orders, meaning two tickets in one order and two in the other. Since I wasn't interested in them, I let them go and placed another order for two tickets, which I ultimately paid for. They sent me the payment confirmation by email. Today, a few days later, they're asking me to pay for the two orders, which were increased due to not having paid beforehand. The total amount for each order is €310. Since I didn't enter any of my card details, I thought it would be canceled as normal, especially considering I had already paid for another order. ORDERS NOT COMPLETED: 615009GT and 615010GT. ORDER PLACED AND PAID: 615017GT. I need a solution as soon as possible.

Mensajes (2)

Global Tickets

A: R. B.

20/07/2025

- Por favor, escriba su respuesta por encima de esta línea - For: English, please read below Deutsch Sehr geehrte Kunden, vielen Dank für Ihre Kontaktaufnahme mit dem Global-Tickets Support. Ihre Anfrage ist unter der Fallnummer (276589) bei uns eingegangen und wird schnellstmöglich überprüft. Um weitere Kommentare beizufügen, antworten Sie bitte auf diese E-Mail. Unser Support-Team wird sich so schnell wie möglich unter der angegebenen E-Mail-Adresse mit Ihnen in Verbindung setzen. Mit freundlichen Grüßen Ihr Global-Tickets Support-Team ___________________ English Dear Customer, Thank you for contacting Global-Tickets Support. Your request has been received under case number (276589) and is being reviewed as soon as possible. To add additional comments, please reply to this email. Our support-team will contact you as soon as possible on the email address provided. With kind regards Your Global Tickets Support-Team ___________________________ (‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ) Dein Global-Tickets Team TD Entertainment C.V. Het Kwadraat Lübeckweg 2 9723 HE Groningen, NL E-Mail: support@global-tickets.com Website: www.global-tickets.com Trade Register Groningen Kvk-No.: 53713273[LX56JX-XWZVY]

Global Tickets

A: R. B.

21/07/2025

- Por favor, escriba su respuesta por encima de esta línea - Pauline Smith (Global-Tickets) 21 jul 2025, 8:03 CEST Hello Reclamar, Thank you for your message. We would like to point out that we are only offering customer support in English or German at the moment. Therefore, we kindly ask you to provide us with your request again in English or German. Please also make sure to include your order number. After receipt, we will of course reply to your request accordingly. Kind regards, Pauline Smith Global-Tickets Support Reclamar 20 jul 2025, 14:15 CEST ‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌ Dein Global-Tickets Team TD Entertainment C.V. Het Kwadraat Lübeckweg 2 9723 HE Groningen, NL E-Mail: support@global-tickets.com Website: www.global-tickets.com Trade Register Groningen Kvk-No.: 53713273[LX56JX-XWZVY]


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