Problem with the systen

I am extremely disappointed with eDreams. Their booking system automatically entered incorrect passenger names, even though the dates of birth were correct. This was not my mistake. I contacted customer service immediately, but instead of investigating the issue, I was simply told to pay for a name change. I paid for a booking, not for mistakes made by your system. Customers should not be forced to pay to correct errors they did not make. I expect eDreams to take responsibility, investigate what happened, and fix this issue free of charge. Until then, I cannot recommend using this service.

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Good morning, Thank you for your patience while we reviewed your request. We have sent you detailed information regarding the resolution of your case by email. Kind regards. 4773616:195447

Hi,The payment wasn’t going through online, so I spoke to them over the phone and we made the payment by phone to have the names changed. Thank you Ioanna tsakali