Premium package pagado y no enviado

After half year from the payment, I didn’t receive two packages premium or any compensation (fórmula 1 in Hungría this summer) yet. I opened several claims with them but they didn’t resolve anything. They don't even answer me anymore. I would like to know if anybody have the same problem with Global tickets. First, I would like to alert for coming purchases with this company and Second, find anyone with the sane problem to open a formal and groupal lawsuit against this company. Thanks Jose Luis

- Por favor, escriba su respuesta por encima de esta línea - For: English, please read below Deutsch Sehr geehrte Kunden, vielen Dank für Ihre Kontaktaufnahme mit dem Global-Tickets Support. Ihre Anfrage ist unter der Fallnummer (290406) bei uns eingegangen und wird schnellstmöglich überprüft. Um weitere Kommentare beizufügen, antworten Sie bitte auf diese E-Mail. Unser Support-Team wird sich so schnell wie möglich unter der angegebenen E-Mail-Adresse mit Ihnen in Verbindung setzen. Mit freundlichen Grüßen Ihr Global-Tickets Support-Team ___________________ English Dear Customer, Thank you for contacting Global-Tickets Support. Your request has been received under case number (290406) and is being reviewed as soon as possible. To add additional comments, please reply to this email. Our support-team will contact you as soon as possible on the email address provided. With kind regards Your Global Tickets Support-Team ___________________________ (‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌

- Por favor, escriba su respuesta por encima de esta línea - Selma Isenberger (Global-Tickets) 4 nov 2025, 10:27 CET Hello Reclamar, Thank you for your message. Kindly let us know which order number you refer to in your message so that we can effectively process your request. If you do not have an order number, please let us know the name under which the order was placed. Kind regards, Selma Isenberger Global-Tickets Support Reclamar 3 nov 2025, 20:15 CET ‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌

Hi, these are my references. I sent you many, many times. What’s the next???…. More than six months without my paquetes premium fan purchased because you had problems with provider, It’s incredible!!… A few days, I sent you my account number for refunding because I don’t want a voucher for future purchases with you, I am very disappointed with global tickets. Número de pedido: 612174GT Número de cliente: 200625-665894 Fecha del pedido: 20/06/2025 Please refund me the cost of 2 paquetes premium fan before starting another actions. I look forward hearing about you, and for a solución. Jose Luis

- Por favor, escriba su respuesta por encima de esta línea - For: English, please read below Deutsch Sehr geehrte Kunden, vielen Dank für Ihre Kontaktaufnahme mit dem Global-Tickets Support. Ihre Anfrage ist unter der Fallnummer (290501) bei uns eingegangen und wird schnellstmöglich überprüft. Um weitere Kommentare beizufügen, antworten Sie bitte auf diese E-Mail. Unser Support-Team wird sich so schnell wie möglich unter der angegebenen E-Mail-Adresse mit Ihnen in Verbindung setzen. Mit freundlichen Grüßen Ihr Global-Tickets Support-Team ___________________ English Dear Customer, Thank you for contacting Global-Tickets Support. Your request has been received under case number (290501) and is being reviewed as soon as possible. To add additional comments, please reply to this email. Our support-team will contact you as soon as possible on the email address provided. With kind regards Your Global Tickets Support-Team ___________________________ (‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌