Perdida de paquete

Hola, realice un pedido el cual entregasteis a una persona que no correspondía con el destinatario. Llevo varios días a la espera y no veo solución. El paquete fue entregado el 23/12/2019 y estamos a día 21/01/2020 y sigo sin la mercancía en mi poder y sin repuesta de su empresa. Espero que se solucione la incidencia y se me abone el importe que corresponde a la mercancía además de los daños y perjuicios ocasionados por la demora.

Estimado Cliente,Gracias por contactar con TntResponderemos a su consulta a la mayor brevedad posible.En caso de precisar ayuda inmediata, por favor contáctenos a través denuestro:Teléfono de Atención al Cliente: 902 111 868 , de lunes a viernes enhorario de 08:00 a 19:00.Web www.tnt.comUn saludo del equipo TntEste es un mensaje generado de forma automática, por favor no responda.***********************************************************************************************************************************Dear Customer,Thanks for contact with TntWe will answer your email as soon as possible.If you have further information to add or if you wish to contact us in themeantime, please use one of the following options:phone: 902 111 868 , Monday to Friday from 8:00 am to 7:00 pm,Web channel www.tnt.comKind regards,The Tnt TeamThis is an automated message, please do not reply.---------------------------------------------------------------------------------------------------------------This message and any attachment are confidential and may be privileged or otherwise protected from disclosure. If you are not the intended recipient, please telephone or email the sender and delete this message and any attachment from your system. If you are not the intended recipient you must not copy this message or attachment or disclose the contents to any other person.Please consider the environmental impact before printing this document and its attachment(s). Print black and white and double-sided where possible.------------------------------------------------------------------------------

Eso es un mensaje automatizado. No me resuelves nada

Buenos días Pablo,Según información en sistema, su incidencia está siendo gestionada por su proveedor en República Checa bajo la referencia INC - 00263877.AtentamenteTNT Customer Care TeamAtención al Cliente de TNT---------------------------------------------------------------------------------------------------------------This message and any attachment are confidential and may be privileged or otherwise protected from disclosure.If you are not the intended recipient, please telephone or email the sender and delete this message and any attachment from your system.If you are not the intended recipient you must not copy this message or attachment or disclose the contents to any other person.Please consider the environmental impact before printing this document and its attachment(s).Print black and white and double-sided where possible.----------------------------------------------------------------------------------

Estimado Cliente,Gracias por contactar con TntResponderemos a su consulta a la mayor brevedad posible.En caso de precisar ayuda inmediata, por favor contáctenos a través denuestro:Teléfono de Atención al Cliente: 902 111 868 , de lunes a viernes enhorario de 08:00 a 19:00.Web www.tnt.comUn saludo del equipo TntEste es un mensaje generado de forma automática, por favor no responda.***********************************************************************************************************************************Dear Customer,Thanks for contact with TntWe will answer your email as soon as possible.If you have further information to add or if you wish to contact us in themeantime, please use one of the following options:phone: 902 111 868 , Monday to Friday from 8:00 am to 7:00 pm,Web channel www.tnt.comKind regards,The Tnt TeamThis is an automated message, please do not reply.---------------------------------------------------------------------------------------------------------------This message and any attachment are confidential and may be privileged or otherwise protected from disclosure. If you are not the intended recipient, please telephone or email the sender and delete this message and any attachment from your system. If you are not the intended recipient you must not copy this message or attachment or disclose the contents to any other person.Please consider the environmental impact before printing this document and its attachment(s). Print black and white and double-sided where possible.------------------------------------------------------------------------------