Pedidos falsamente entregados

Hola, El pasado viernes 22 de agosto recibí un correo que decía que se me habían entregado dos paquetes que estaba esperando (números de rastreo: PO-186-17602245973113515 // PO-186-17602204030073515), pero hubo gente en casa todo el día y ni siquiera llamaron al timbre. He preguntado y ningún vecino lo recogió por mi. En el correo de confirmación hay un comprobante FIRMADO usando mi nombre y un DNI falso, lo cual es ilegal (se me ha suplantado) y me parece vergonzoso porque no recibimos absolutamente nada. Pedí un reembolso que Temu me niega porqué les aparece como entregado, pero llevo desde entonces intentando ponerme en contacto con la empresa de mensajería (A tu hora express) sin éxito. Nadie me coge el teléfono a pesar de que llamo dentro del horario de atención al cliente, el bot es inútil y he llegado a estar OCHO MINUTOS en llamada esperando que me lo cojan. Me parece vergonzosa la situación y exijo una explicación y responsabilidad por parte de Temu.

Dear Sir or Madam, This is the response to the email received on August 28, 2025 in respect of the case numbered . It is regret that the consumer did not have a satisfactory shopping experience. Regarding the 2 orders for which the consumer reported not receiving the packages, the platform is willing to issue a refund for PO-186-17602245973113515 to the original payment method. For the promotional order PO-186-17602204030073515, Temu Credit equivalent to the total value of the items at the time of purchase will be issued. Therefore, the platform would like to confirm with the consumer if this resolution is accep. A courtesy Spanish translation of this response has been included. Please refer to the English version for the accurate interpretation in case of any discrepancies. Kind regards, Temu Legal Team Dear Sir or Madam, This is the response to the email received on August 28, 2025 in respect of the case numbered . It is regret that the consumer did not have a satisfactory shopping experience. Regarding the 2 orders for which the consumer reported not receiving the packages, the platform is willing to issue a refund for PO-186-17602245973113515 to the original payment method. For the promotional order PO-186-17602204030073515, Temu Credit equivalent to the total value of the items at the time of purchase will be issued. Therefore, the platform would like to confirm with the consumer if this resolution is accep. A courtesy Spanish translation of this response has been included. Please refer to the English version for the accurate interpretation in case of any discrepancies. Kind regards, Temu Legal Team From reclamar@ocu.org To help@temu.com Date 2025-08-27 16:45::55 GMT Subject Pedidos falsamente entregados ‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌

Yes, I would like to be refunded for the package that I paid for. As for the Temu Credit, it will not be necessary, as I certainly do not plan to shop from Temu ever again. Thank you for your response Sara