Dear Valued Customer!
We just wanted to let you know that we are waiting for your response regarding ticket 468881. Here's a kind reminder of what the ticket was about:
Francis (Customer Care)
10 May 2025, 20:51 EEST
Dear OCU Team,
Thank you for reaching out on behalf of Daniela Rodrigues.
Unfortunately, we could not locate any payments associated with the provided details. I understand this might be concerning, and we’re committed to assisting you in resolving this matter promptly.
To help us locate the customer’s account, could you please confirm if any email addresses might have been used during registration? Additionally, it would be helpful if the customer could contact us directly.
Once we have this information, we will prioritize identifying and resolving the issue. Thank you for your cooperation and understanding.
Looking forward to your reply!
Reclamar
10 May 2025, 20:45 EEST
We are looking forward to your reply!
Best Regards,
Customer Care[4EXGLM-663WN]
