Payment email

We received an email from Vodafone saying that we had an outstanding bill of 20 euros. The email gave instructions on how we can do this and a customer number that is different from ours. As I know that there are different situations with emails, I called Vodafone to confirm if we have an unpaid bill, and the support employee assured me that we do have an unpaid bill. We paid the amount and 2 days later I called to find out the status and they say there is NO such unpaid bill. How can you explain this? First we have money stolen from us and we were paying for another person, now here is this situation. How can you explain that an employee confirmed this invoice to me and then 2 days later they don't see it. HOW?

Estimada Sra. Drozd Gracias por ponerse en contacto con el servicio de atención al cliente de Vodafone. En respuesta a su reclamación, indicarle que no mantiene importes pendinetes de pago con vodafone y que tiene un saldo a su favor de 63,25 € (impuestos indirectos incluidos) que serán descontados de sus próximas facturas. Un saludo Servicio de Atención al Cliente Vodafone. ‌ Remitente: reclamar@ocu.org Enviado: mié., 30 de oct. de 2024 16:16 Para: ac_gestionweb@vodafone.es Asunto: Payment email[Case: 0015KaKHXKXP4VGH- 00] Payment email ‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌

Thank you for your reply. But my message was not about the balance that is now, but about the email we received, about the employee who confirmed that yes, indeed, there is such a bill, and after 2 days, they do not see such a transaction and such an bill at all. Also, in our application we see some number that does not relate to us at all (662350212) , I asked several times to disconnect it and remove it, but we still continue to see this number. And the most important thing is that the price for this number is exactly 20 euros. So here is the question, what's this number? Why is it displayed? And also, what did we pay 20 euros for? It is necessary to understand that it is not the sum, but the fact that we continue to receive messages about some unpaid bills all the time.