Dear Sir or Madam,
We are writing in response to the consumer complaint (@@REF_ID@2d4f5c7bcd4810fc85@REF_ID@@) received on November 2, 2024. Thank you for bringing this matter to our attention.
Upon receiving your email, we promptly conducted an internal investigation. Although our record indicates the successful delivery of the packages in question, as a gesture of goodwill, we issued a refund for the packages mentioned. Kindly note that the refund normally takes 5-14 business days to reach the original payment method.
We hope this sufficiently addresses the customer's concerns. If you have any further questions or concerns, please do not hesitate to contact us.
Best regards,
Temu Team
The original message
