Dear Valued Customer!
We just wanted to let you know that we are waiting for your response regarding ticket 3863024. Here's a kind reminder of what the ticket was about:
Caleb (Customer Care)
21 Jul 2026, 15:38 EEST
Hello Alba,
Thank you for reaching out to us!
I’m truly sorry, but I wasn’t able to locate your accounts or any payments using the information available to us so far. I understand how concerning this can be, and I’m here to support you fully. Let’s work together to resolve this as quickly as possible.
Could you please let me know the email address used during registration?
Additionally, to help me locate your account, it would be very helpful if you could provide details from the purchase.
If you paid directly with a
credit card, please provide the first 6 and last 4 digits and the cardholder’s name.
If you used
Apple Pay or Google Pay, please let us know which service it was, as we may need to search for the transaction differently.
If the payment was made through
PayPal, please provide the email connected to your PayPal account or the PayPal invoice ID (Merchant order ID).I’ll be here and ready to assist once I receive this information. Thank you for your patience and cooperation!
Reclamar
21 Jul 2026, 13:00 EEST
