Por medio de la presente, venimos a dar respuesta a la reclamación recibida:
Para ello, Enterticket viene a aclarar que:
1 .- No es la promotora del evento. Que tal y como consta en la entrada, la empresa promotora es: Interestelar Sevilla, A.I.E.
2- Que, Enterticket es únicamente, una plataforma de venta de entradas para conciertos, festivales o eventos organizados por terceros. Es el promotor quien esce la normativa y condiciones del evento, Enterticket únicamente actúa como distribuidora de entrada.
3 .- Que, al no ser Enterticket la responsable del evento, no es la competente para acceder a la pretensión de la Reclamante. Que es la promotora del evento quien tiene que dar explicaciones sobre el coste del cambio de datos o de cobrar otros servicios que no vengan incluidos ni especificados en las condiciones de compra ni en la entrada.
4 .- Que, al ser el Promotor quien tiene la responsabilidad de resolver la situación conforme a la normativa aplicable, es frente a ellos a quien debe dirigirse el presente requerimiento y, en su caso, la acción correspondiente.
5 .- Que esta parte entiende haber dado respuesta a la reclamación y no poder ofrecer otro tipo de respuesta ni solución.
Sin otro particular,
Soporte
Atención al cliente
Idasfest -Enterticket- Idsports
Legal Notice:
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Activado Lun, 20 Abr a 1:31 P. M.
, Reclamar reclamar@ocu.org escribió:
