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pago no autorizado

En curso Pública

Naturaleza del problema:

Problemas en el pago

Tu reclamación

M. D.

A: PDF GURU

27/09/2026

Estimados/as señores/as:  Me pongo en contacto con ustedes porque [Por favor, detalla aquí el contenido de tu reclamación]  SOLICITO […].  que anulen el pago que han efectuado en mi cuenta, el cual yo no e autorizado, ni e solicitado dicho pago para ningún servicio. El dia 26 de julio si compre un servicio de pdf gurú por 0,99,el cual me cobraron 2 veces cuando solo compre 1. Así que retiren el pago de mi tarjeta EFECTUADO EL 25/09/2026 Sin otro particular, atentamente. MATIAS DELGADO CABRERA Recuerda no incluir ningún dato personal o sensible, ni tuyo ni de un tercero, como puede ser nombre, apellidos, DNI, número de teléfono, dirección postal, cuenta y tarjeta bancaria, email…

Mensajes (3)

PDF GURU

A: M. D.

28/09/2026

Dear Valued Customer! We just wanted to let you know that we are waiting for your response regarding ticket 4162633. Here's a kind reminder of what the ticket was about: Mary (Customer Care) 27 Sept 2026, 09:45 EEST Hello Reclamar, Thank you for reaching out to us! I’m truly sorry, but I wasn’t able to locate any accounts associated with this email address. I understand how concerning this can be, and I’m here to support you fully. Let’s work together to resolve this as quickly as possible. Could you please let me know if there are any other email addresses you may have used during registration? Additionally, to help me locate your account, it would be very helpful if you could provide details from the purchase. If you paid directly with a credit card, please provide the first 6 and last 4 digits and the cardholder’s name. If you used Apple Pay or Google Pay, please let us know which service it was, as we may need to search for the transaction differently. If the payment was made through PayPal, please provide the email connected to your PayPal account or the PayPal invoice ID (Merchant order ID). I’ll be here and ready to assist once I receive this information. Thank you for your patience and cooperation! Reclamar 27 Sept 2026, 09:45 EEST

M. D.

A: PDF GURU

29/09/2026

como ya dije yo no e comprado nada, GURU me a hecho un cobro de 29,99 por la compra de un producto que desconozco y sin mi consentimiento, El 12 de julio si les hice una compra por valor de 0,99, la cual me cobraron 2 veces y nada mas. el cobro loán hecho de mi tarjeta 535120/ 0023 Matías delgado cabrera, así que no me diga usted que si compre y donde compre que yo no e comprado nada,

PDF GURU

A: M. D.

30/09/2026

Dear Valued Customer! We just wanted to let you know that we are waiting for your response regarding ticket 4170922. Here's a kind reminder of what the ticket was about: Mary (Customer Care) 29 Sept 2026, 09:15 EEST Hello Reclamar, Thank you for reaching out to us! I’m truly sorry, but I wasn’t able to locate any accounts associated with this email address. I understand how concerning this can be, and I’m here to support you fully. Let’s work together to resolve this as quickly as possible. Could you please let me know if there are any other email addresses you may have used during registration? Additionally, to help me locate your account, it would be very helpful if you could provide details from the purchase. If you paid directly with a credit card, please provide the first 6 and last 4 digits and the cardholder’s name. If you used Apple Pay or Google Pay, please let us know which service it was, as we may need to search for the transaction differently. If the payment was made through PayPal, please provide the email connected to your PayPal account or the PayPal invoice ID (Merchant order ID). I’ll be here and ready to assist once I receive this information. Thank you for your patience and cooperation! Reclamar 29 Sept 2026, 09:15 EEST


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