------------------------------------ Tony F (CS Global) Sep 9, 2024, 05::48 GMT+2 Your ref: CPTES02015278-06Dear Madam/Sir,In order to fully address the issues you raise I will require some additional information mentioned below:• Screenshot, scan, or photo of the charge displaying the following:• Transaction date, originally charged amount and currency before conversion• Merchant name (who the charge is from)• Transaction reference• For credit card payments: the first 6 digits and the last 4 digits of the credit card number• For alternative payment methods: account name and/or number and/or email address• For PayPal: proof of charge should be provided from the PayPal account directlyWe kindly ask you to never include:• Other transactions in the statement that are not related to your claim• An image of your credit card or your full credit card numberWe’re committed to protecting your privacy – any uploaded documents will only be used to validate your claim. We do not retain this information any longer than necessary.If you have any other questions, we are here for you.Kind regards,Tony FCS Senior Relations SpecialistBooking.comCopyright © 1996–2024Booking.com. All rights reserved This e-mail was sent byBooking.com, Herengracht 597, 1017 CE Amsterdam, Netherlands [1GL4ZG-R9GLP]
