Your request (47397222) has been updated. To add additional comments, reply to this email.----------------------------------------------MAD Luis Miguel Díaz Muñoz, 19 Apr 2024, 14:48 ISTSu referencia: Reclamación: Pago de más por fallo en la app - (CPTES01996308-48)Ryanair Ref: 47397222Estimado/a Sr./Sra.,Acusamos recibo de su correspondencia en nombre de PATRICIA RETAMA.En primer lugar, lamentamos el retraso del vuelo FR2017 a fecha 21/03/2024.Nos gustaría señalar que el proceso de check-in online está diseñado para ser una experiencia eficiente y sin complicaciones. Sin embargo, en ocasiones, pueden surgir problemas técnicos ajenos al control directo de Ryanair. Conforme a nuestros Términos y Condiciones, en Nuestros artículos se esce las condiciones y limitaciones de nuestros servicios en línea, incluyendo el check-in en línea. Si bien nos esforzamos por ofrecer un servicio sin problemas, no podemos garantizar que el acceso a todas las funcionalidades esté libre de interrupciones técnicas, también argumentar que Ryanair no asume responsabilidad por pérdidas, daños o inconvenientes causados por eventos fuera de nuestro control, incluyendo fallos técnicos imprevistos en plataformas en línea. No obstante, queremos destacar que nuestro equipo de soporte técnico está siempre disponible para ayudar a resolver problemas relacionados con el check-in online y otras funcionalidades.Destacar la facturación en el aeropuerto, así como la emisión de la tarjeta de embarque en el mismo, conllevan el pago de tasas. Estas se encuentran recogidas en nuestra tabla de cargos, abierta al acceso de todos nuestros clientes. Facilitamos enlace a efectos de comprobación:s:www.ryanair.com/es/es/informacin-util/centro-de-ayuda/tasas !](s:ryanairsupport.zendesk.com/attachments/token/Y8m9LpHJiM2rNwnNC7jjAlUnl/?name=inlineImage.jpeg)Esto se especifica, a su vez y de forma preventiva, en nuestros Términos y Condiciones Generales de Transporte aceptados por el cliente en el momento de la compra. !](s:ryanairsupport.zendesk.com/attachments/token/kROjJb1aW4zcE1VbudQjGLV9s/?name=inlineImage.jpeg)Lamentamos comunicarle que NO podemos proceder al reembolso.Atentamente,Luis MiguelRegulator Specialist----------------------------------------------Abogados, 3 Apr 2024, 13:36 IST**EXTERNAL EMAIL:** This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMERThis e-mail and any files and attachments transmitted with itare confidential and may be legally privileged. 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