Pago abusivo equipaje de mano

Hola por go una reclamación por el pago abusivo de la maleta de mano, me han cobrado 46€ en la puerta de embarque por lleva un equipaje de mano, incluido en todas las empresas de vuelo menos en esta, en cambio si podría llevar una mochila de las mismas dimensiones. La maleta pesa menos de 10kg y mide exactamente como la mochila que se puede subir al avión sin coste extra.

Your request (46052833) has been updated. To add additional comments, reply to this email.----------------------------------------------MAD Luis Miguel Díaz Muñoz, 6 Mar 2024, 14::10 GMTSu referencia: [Núm. Exp. REC/11691/2024] - Proposta de mediació al reclamat_Reserva VPN33H Ref. 45067588Ryanair Ref: 45882408Estimado/a Sr./Sra.Acusamos recibo de su correspondencia en nombre de MARaA VILLENA GIL.Después de una revisión exhaustiva de su caso, si el pasajero llega a la puerta de embarque con equipaje para facturar y/o sobredimensionado, puede ser rechazado, o en su defecto, se puede proceder a depositar el mismo en la bodega del avión por una tasa - la cual se le reclamaba al pasajero.Lo antes mencionado, se encuentra detallado en nuestros Términos y Condiciones Generales de Transporte, aceptados por el cliente en el momento de la compra. Adjuntamos enlace para más información: s:www.ryanair.com/es/es/informacin-util/centro-de-ayuda/terminos-y-condiciones.En este caso, y por lo anteriormente expuesto, lamentamos comunicarles que no podemos proceder al reembolso de la tasa al no cumplirse con los requisitos de equipaje.Atentamente,_____________________________Luis MiguelRegulator Support Specialist----------------------------------------------Abogados, 28 Feb 2024, 08:55 GMT**EXTERNAL EMAIL:** This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMERThis e-mail and any files and attachments transmitted with itare confidential and may be legally privileged. They are intendedsolely for the use of the intended recipient. Any views andopinions expressed are those of the individual author/senderand are not necessarily shared or endorsed by Ryanair Holdings plcor any associated or related company. In particular e-mailtransmissions are not binding for the purposes of forminga contract to sell airline seats, directly or via promotions,and do not form a contractual obligation of any type.Such contracts can only be formed in writing by post or fax,duly signed by a senior company executive, subject to approvalby the Board of Directors.The content of this e-mail or any file or attachment transmittedwith it may have been changed or altered without the consentof the author. If you are not the intended recipient of this e-mail,you are hereby notified that any review, dissemination, disclosure,alteration, printing, circulation or transmission of, or anyaction taken or omitted in reliance on this e-mail or any fileor attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in errorplease notify Ryanair Holdings plc by contactingRyanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547).Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair--------------------------------This email is a service from Ryanair.[LDKDKG-RNX6N]trigger_logic_for_ryanair--------------------------------This email is a service from Ryanair.[LDKDKG-RNX6N]

Perdone que le rectifique, pero mi equipaje era de la medida, pesaba menos se 10 kg y han dejado pasar muchas mochilas por delante mío con unas dimensiones superiores sin pagar y yo si he tenido que pagar, no una, sino dos veces, es una medida abusiva y quiero el reembolso de 46 + 25 € que fue el total de la ida y la vuelta, y si lo prefiere le envío las pruebas de los tamaños de los equipajes en comparación con el mio. Muchas gracias.