We are filing a formal complaint regarding a package marked as “delivered” that was never received. We have clear evidence that strongly suggests this package was stolen by the delivery person themselves.
Proof of Delivery Failure:
Building Access Control:
Our building captures snapshots of anyone who rings the buzzer. On September 22 at 16:23, the delivery person rang and immediately walked away.
False Delivery Record (September 23):
The tracking notes state that the package was delivered “in the mailbox.” at 18:38
This is impossible: the package physically cannot fit in our slim mailbox.
No package was found inside.
Photograph Evidence:
The delivery photo provided by PAACK does not show our mailbox, it shows the package left on the doorstep but this is not our door.
We have a distinctive lock on our door, absent in the photograph.
The photograph itself appears to be modified or manipulated to obscure identifying details.
Identified Delivery Person:
We have a clear photograph of the delivery person from the building camera, including the exact timestamp of their earlier attempt.
Required Action:
We request that PAACK immediately investigate this incident and provide a clear explanation. If no satisfactory response is received, we will be forced to escalate by filing a police report for theft and submitting all evidence (photos, logs, timestamps) to the authorities.
This is a serious matter involving potential fraud and theft by a delivery agent. We expect urgent acknowledgment and resolution.
Numero do Pedido TnsGtN2zR_1
