Your request (56215498) has been updated. To add additional comments, reply to this email.
MAD Lina Iosue (Ryanair)
7 Nov 2024, 11::10 GMT
RYANAIR REF 56215498/ZJUT5Y
Dear Sir/Madam,
We refer to your recent correspondence relating the customer Mr. VIRGINIA ALCARAZ VEGA
We would like to point out the following:
Any lost, delayed, or damaged checked baggage must be reported to the Lost Property Desk at your arrival airport. There you will be given a Property Irregularity Report (PIR), which will include a 10-character file reference, which will allow you to verify if there is any update on the tracing of your bag.
This reference is located at the top of the report (EG. STNFR12345).
You may track your bag by clicking s:mybag.aero/baggageryanair/en-gb/main-menu
Please note that the reporting of lost, delayed or damaged checked baggage at your arrival airport does not constitute a baggage claim. A claim has to be submitted separately with Ryanair.
Therefore, in this case, regrettably, the customer is not authorized to obtain a refund of the requested amount.
Thanking you in advance.
Yours sincerely,
Lina IM.
Regulator Admin Support
Reclamar
23 Oct 2024, 13:45 IST
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Ryanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547).
Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland. [9G9E9X-RP2YR]
