Anterior

Obligación imprimir tarjeta de embarque

Closed Pública

Naturaleza del problema:

Otro

Tu reclamación

J. P.

A: RYANAIR

06/02/2023

Hola,Reservé un vuelo con Ryanair y te exigen facturar un día antes por internet, lo que me parece bien, pero bajo la amenaza de si no lo haces cobrarte en el Aeropuerto 50€ por el mero hecho de hacerlo ellos, sin ningún sentido más que querer robarte dinero ya que si llevas maletas y tienes que facturarlas tienes que pasar por la cinta igualmente.También te obligan a llevar impreso la tarjeta de embarque bajo amenaza de cobrarte 20€ de si no lo llevas contigo imprimirlo ellos, impresión que debe costarles 0.5€. Haciendo gasto de recursos naturales de forma totalmente innecesaria.Hay que entender que la facturación es presentarte con tu DNI y la tarjeta de embarque la llevas digitalmente. De forma que si te olvidas o por lo que sea no has podido a ese número de personas les roban dinero, de tal forma que te cuesta más los costes innecesarios de facturación e impresión de tarjeta de embarque más que el propio vuelo.Desde el destino para volver a tu ciudad, tienes que estar perdiendo el tiempo en buscar un local donde te impriman las tarjetas de embarque, para evitar el sobrecoste innecesario de 20€. Esto conlleva perder tu tiempo personal en buscar el local en vez de disfrutarlo en el motivo del viajeSaludos

Mensajes (2)

RYANAIR

A: J. P.

07/02/2023

Your request (30732571) has been updated. To add additional comments, reply to this email. Eugenia A. (Ryanair) 7 Feb 2023, 12::52 GMT N/ Ref: 30732571/ FM9TPESu Ref: CPTES01720956-79Estimado/a Sr/a,Nos referimos a su reciente correspondencia.Por favor encuentre adjunta nuestra respuesta a la presente reclamación.Atentamente________________________A. EugeniaRegulator Admin Support Specialist Abogados 6 Feb 2023, 09:14 GMT EXTERNAL EMAIL:This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors. The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful. If you have received this e-mail in error please notify Ryanair Holdings plc by contactingRyanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547).Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanairRyanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547).Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland.[86XPKR-W8KWM]

J. P.

A: RYANAIR

07/02/2023

No, lo que hacéis es decir que si no lo hacemos tendremos que pagar, eso es coaccionar, además de forma sumamente desproporcionada.


¿Necesitas ayuda?

El tiempo medio de respuesta es de 15 días. Te recomendamos que esperes ese plazo antes de contactarnos.

Llámanos

Consulta nuestros horarios de atención aquí

Información para empresas

Descubra más sobre esta plataforma

Información para consumidores

Descubre más sobre nuestra plataforma