No reembolso por causa de fuerza mayor

------------------------------------ Vanessa C CS Senior Relations Specialist Booking.com Customer Service Center (Netherlands) B.V. (CS Global) 12 may 2025, 13:30 CEST Su ref: @@REF_ID@4dbfb4c989c0bbd15f@REF_ID@@ Nuestra ref: 4830.594.385 Estimada OCU, En primer lugar, deseamos disculparnos por la demora involuntaria en responder a su reclamo. Estaremos encantados de ayudar con su reclamación, pero primero necesitamos más información sobre el caso. Por favor, responda a este mensaje proveyendo la mayor cantidad de detalles posible, incluyendo: *información sobre cancelación de trenes relacionada a este viaje, mencionada en la reclamación. Si puede proveer pruebas sobre la disrupción de su viaje respecto a su lugar de partida. Esperamos su respuesta. Saludos cordiales, Copyright © 1996–2025Booking.com. All rights reserved This e-mail was sent byBooking.com, Herengracht 597, 1017 CE Amsterdam, Netherlands [Y2952N-350LP]

------------------------------------ Vanessa C CS Senior Relations Specialist Booking.com Customer Service Center (Netherlands) B.V. (CS Global) 21 may 2025, 11:19 CEST Your ref: Our ref: 4830.594.385 Dear Ms. Alba López, Firstly, please accept our apologies for the unintended delay in coming back to you. Please find attached the response to your claim as filed on the 6 November 2024. We hope and trust to have informed you sufficiently. Kind regards, Copyright © 1996–2025Booking.com. All rights reserved This e-mail was sent byBooking.com, Herengracht 597, 1017 CE Amsterdam, Netherlands [Y2952N-350LP]

------------------------------------ Vanessa C CS Senior Relations Specialist Booking.com Customer Service Center (Netherlands) B.V. (CS Global) 21 may 2025, 14:08 CEST Your ref: Our ref: 4830.594.385 Dear Ms. Alba López, Firstly, please accept our apologies for the unintended delay in coming back to you. Please find attached the response to your claim as filed on the 6 November 2024. Please let us know the following: The refund is conditional upon receiving Your written agreement with this offer as full and final settlement. The terms of this settlement are strictly confidential and cannot be disclosed to third parties. By accepting this settlement and upon payment, you have withdrawn and waived Your Claim against Booking.com and granted full and final discharge to Booking.com (including its group companies). We will be happy to process the payment, once We have received the above. We need your agreement, please let us know if you agree at your earliest convenience. Kind regards, Copyright © 1996–2025Booking.com. All rights reserved This e-mail was sent byBooking.com, Herengracht 597, 1017 CE Amsterdam, Netherlands [Y2952N-350LP]