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Lorizer Bortie (CS Global)
5 nov 2025, 11:28 CET
Reference:
Dear Madam,
This is a follow‑up regarding the above‑referenced claim. We have not received a reply to our previous request and are reaching out once more. We were unable to locate the reservation with the information provided. To assist further, please share:
Customer email address used to make the reservation
Reservation reference number
Accommodation name
Travel dates
We kindly request a response within 48 hours. If we do not hear from you by 7 November 2025, we will close the case due to insufficient information to investigate further.
If you have already replied, please disregard this message and, if convenient, resend your response so we can proceed.
Yours sincerely,
Lorizer B
CS Senior Relations Specialist
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