My experience selling on Vinted Spain: What happens when a parcel is damaged in transit?
I sold a coffee machine on Vinted and shipped it through Correos. The machine was in good condition before shipping, and I carefully wrapped it in bubble wrap and adjusted the cardboard box to fit the item.
Unfortunately, the buyer received the machine with a little crack in water reservoir. I provided Vinted with evidence of the proper packaging (for which I paid extra from my pocket) and explained that the damage appeared to have occurred during transportation.
Vinted decided to cancel the transaction and issue the buyer a full refund, while refusing to compensate me because it considered the packaging insufficient.
The whole decision process was made by AI! I’m even sure it saw my photo evidences!
The transaction is now cancelled. I have received neither payment nor compensation, and Vinted has not confirmed that the coffee machine will be returned to me. The buyer is no longer responding to my messages (perhaps he decided to take advantage of the situation).
I have repeatedly asked Vinted for a human review and a clear explanation of what happens to my item, but AI “Support” system told that the decision is final and they don’t answer to my questions anymore.
Vinted telling this to every seller:
“How we support sellers
• You’ll be compensated if we confirm the order is lost or damaged in transit
• The sale is final unless the order is significantly not as described”
And my situation so far uncover that this is a lie.
A dispute resolution system should address the damage, the shipping responsibility, and the fate of the item – not leave one party facing the entire loss without a clear explanation.
I am sharing my experience publicly because I believe marketplace dispute procedures should be transparent and fair to both buyers and sellers.
Vinted, can you please explain what happens to the seller’s item when a transaction is cancelled, the buyer receives a full refund, and the seller receives neither payment nor the item back?
