No llegue a tiempo a embarcar mi vuelo y la aerolínea no me facilitó ninguna manera de cambiar

----------------------------------------------------------------------------------Masha Koshkarova, Sep 19, 2023, 23::54 GMT+2Dear Sir, Madam,We have received a reply for the claim with following reference:- Customer Reference: 40-401170202- Customer Name: Maria Lucia Gaitan Guevara- Email address: crisbertgonzalez@gmail.comOur partner Gotogate informed us that they always required to follow the airline rules for the ticket(s). According to the rules set out by the airline the passenger is not entitled to get a refund in case of cancellation or voucher/credit or rebooking after No-Show.The customer has already been informed accordingly. Unfortunately no refund nor voucher is possible.Kind regards,[KY2XXD-2JWDV]