No devolución importe alquiler coche cancelado

Booking.com nos cobró 14 días completos por un coche que nunca llegó a entregarse. Acudimos al mostrador de Hertz y llamamos varias veces antes y durante la recogida, pero recibimos instrucciones contradictorias de distintos agentes. El vehículo no se alquiló ni se firmó ningún contrato, pero Booking sigue negándose a devolver el dinero. Después de años como clientes, seguimos esperando que un responsable revise las llamadas y ofrezca una solución justa.

Dear Sirs, Thank you for forwarding us the complaint attached below. However, the information provided is insufficient for us to locate the customer's car rental reservation. As such, would you be so kind as to confirm the customer's car rental reservation reference number? If you are unable to provide the reservation reference, could you please provide the following?: - The email address used for the reservation - The customer's bank statement showing the reservation payment transaction date, the amount charged, and the last 4 digits of the card used (Please cover any additional transactions and/or sensitive information on the statement). This information will help us attempt to locate the customer's reservation and address their complaint accordingly. We thank you in advance for your cooperation. Kind regards, Joana Vieira Legal Support Advisor tbu_correspondence@booking.com Making it easier for everyone to experience the world since 1996 43 languages, 198+ offices worldwide, 141,000+ global destinations, 28 million reported listings Subsidiary of Booking Holdings Inc. (NASDAQ: BKNG) ---------- Forwarded message ---------