Buenas tardes,
Gracias por tu paciencia mientras revisábamos tu caso.
Hemos realizado una exhaustiva investigación sobre tu caso y hemos podido comprobar que realizaste la reserva desde la web de Reino Unido. Los descuentos, que por ley deben mostrarse, se aplican a los portales de sus países respectivos. Es decir, tienes derecho al descuento de residente de las islas españolas pero, evidentemente, la opción de beneficiarte de ese beneficio que ofrece el Estado español se facilita en la web española, donde se requiere su obligado cumplimiento; y no en todas las demás webs.
Lamentamos que no pudieses disfrutar de tu descuento, pero te recordamos que, para su aplicación, se debe realizar a través de la webwww.edreams.esdonde el gobierno de dicho país ofrece dicho descuento.
Recibe un cordial saludo,
eDreams - Travel Experience Team
Good afternoon,
Thank you for your patience while we reviewed your case.
We have done a meticulous investigation of your case and have been able to verify that you booked from the UK website. The discounts, which by law must be shown, apply to the portals of their respective countries. In other words, you are entitled to the Balearic islands resident discount, but, obviously, the option to take advantage of this benefit offered by the Spanish State is provided only the Spanish website, where compliance is required; and not on all other countries websites.
We regret that you could not enjoy your discount, but we remind you that, for its application, it must be done through the webwww.edreams.eswhere the government of that country offers the discount.
Best regards,
eDreams - Travel Experience Team
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