Dear Sirs,We cannot accede to your client request.Your client has activated an annual subscription with us.The subscription provides for the possibility of cancelling the plan within the first 30 days, using a special window available in client's account during the first 30 days (then the option is deactivated): The customer did not use the option in question within the 30 days. What the customer did was instead to deselect the automatic renewal option next to it and clearly visible in the image above. But since this was an annual subscription, deselecting the auto-renewal only excludes the contract is automatically renewed at the end of the first year of the subscription.This being the case, the customer remains bound to the subscription for the duration of one year from its activation.That said, we also take the opportunity to remind you that in the event of a complaint, it is necessary to follow the provisions of the licence agreement under point 11.ds:www.istockphoto.com/legal/license-agreement.Our Best Regards,Veronica HealeyGetty ImagesVeronica Healey Claims Manager ☎ +14033986858 --------------------
