Tu reclamación
J. S.
A: RYANAIR
Tengo un viaje de ida con dos vuelos. Y para la vuelta también de dos vuelos.Realizarón la modificación de uno de los vuelos de ida.La solución momentánea era cambiar los dos vuelos de ida a dos más desfavorables que los que tenía inicialmente. No me dejaban reembolsar los 4 vuelos (opción que yo quería ya que me habían trastocado el viaje).De nada me servía recibir el reembolso de la ida si no me dejan recibir el reembolso de la vuelta.Después, me modificaron un vuelo de vuelta. Y ahora lo mismo, me dejan reembolsar los vuelos de vuelta pero ya no me dejan devolver los vuelos de ida así que estoy en las mismas que inicialmente.Me han modificado la ida y la vuelta y aún así no me dejan reembolsar los 4 vuelos.Me han cambiado los vuelos de ida a unos que son peores que los iniciales. Y los de vuelta me los han cambiado pero aún no he seleccionado ninguna opción ya que me dejan con una mano delante y otra detrás si lo hago.
Mensajes (11)
RYANAIR
A: J. S.
DATA NOT AVAILABLE
J. S.
A: RYANAIR
Estoy de acuerdo con su resolución ya que es lo que exigía. El reembolso de los 4 vuelos.Su solución es acorde con el problema.Espero el reembolso entonces.Muchas gracias por su atención.Un Saludo.
J. S.
A: RYANAIR
Buenos días,Han pasado 12 días desde la resolución del caso y no tengo noticias sobre el reembolso.
RYANAIR
A: J. S.
DATA NOT AVAILABLE
J. S.
A: RYANAIR
Buenas tardes,Me ha reenviado usted la resolución de devolverme el importe de las reservas.Pero siguen ustedes sin contactar conmigo para realizar dicha devolución.Esto está reclamado legalmente y hacen ustedes caso omiso.
RYANAIR
A: J. S.
DATA NOT AVAILABLE
RYANAIR
A: J. S.
Your request (36540352) has been updated. To add additional comments, reply to this email. MAD Daniel Badilla Fonseca (Ryanair) 9 Aug 2023, 11:13 IST Referencia de OCU: CPTES01820410-11Números de Reserva: IKSSRK/RB7ITL/PNM9GR/RHJ46TEstimado Sr. Jesús Saéz,La segunda respuesta a esta reclamación, la podrá encontrar en el documento adjunto.Esperamos haber sido de ayuda.Atentamente,Daniel B.Regulator Admin. Support Specialist MAD Daniel Badilla Fonseca (Ryanair) 1 Aug 2023, 08:07 IST Referencia de OCU: CPTES01820410-11Números de Reserva: IKSSRK/RB7ITL/PNM9GR/RHJ46TEstimado Sr. Jesús Saéz,Reenviamos respuesta a esta reclamación, la podrá encontrar en el documento adjunto.Esperamos haber sido de ayuda.Atentamente,Daniel B.Regulator Admin. Support Specialist Attachment(s) OCU.Jesús Saéz (1).pdf MAD Daniel Badilla Fonseca (Ryanair) 11 Jul 2023, 14:54 IST Referencia de OCU: CPTES01820410-11Números de Reserva: IKSSRK/RB7ITL/PNM9GR/RHJ46TEstimado Sr. Jesús Saéz,La respuesta a esta reclamación, la podrá encontrar en el documento adjunto.Esperamos haber sido de ayuda.Atentamente,Daniel B.Regulator Admin. Support Specialist Attachment(s) OCU.Jesús Saéz.pdf Abogados 26 Jun 2023, 13:48 IST EXTERNAL EMAIL:This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors. The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful. If you have received this e-mail in error please notify Ryanair Holdings plc by contactingRyanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547).Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanairRyanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547).Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland.[VKR2Y2-NN005]
J. S.
A: RYANAIR
Ajunto la Documentación exigida.También los recibos electrónicos de las reservas así como otros documentos que pueden serle de utilidad.Un Saludo.
J. S.
A: RYANAIR
Ajunto la Documentación exigida.También los recibos electrónicos de las reservas así como otros documentos que pueden serle de utilidad.Un Saludo.
RYANAIR
A: J. S.
DATA NOT AVAILABLE
RYANAIR
A: J. S.
Your request (36540352) has been updated. To add additional comments, reply to this email. MAD Daniel Badilla Fonseca (Ryanair) 10 Aug 2023, 08:53 IST Referencia de OCU: CPTES01820410-11Números de Reserva: IKSSRK/RB7ITL/PNM9GR/RHJ46TEstimado Sr. Jesús Saéz,La tercera respuesta a esta reclamación, la podrá encontrar en el documento adjunto.Esperamos haber sido de ayuda.Atentamente,Daniel B.Regulator Admin. Support Specialist MAD Daniel Badilla Fonseca (Ryanair) 9 Aug 2023, 11:13 IST Referencia de OCU: CPTES01820410-11Números de Reserva: IKSSRK/RB7ITL/PNM9GR/RHJ46TEstimado Sr. Jesús Saéz,La segunda respuesta a esta reclamación, la podrá encontrar en el documento adjunto.Esperamos haber sido de ayuda.Atentamente,Daniel B.Regulator Admin. Support Specialist Attachment(s) OCU datos bancarios IKSSRK RB7ITL PNM9GR RHJ46T.pdf MAD Daniel Badilla Fonseca (Ryanair) 1 Aug 2023, 08:07 IST Referencia de OCU: CPTES01820410-11Números de Reserva: IKSSRK/RB7ITL/PNM9GR/RHJ46TEstimado Sr. Jesús Saéz,Reenviamos respuesta a esta reclamación, la podrá encontrar en el documento adjunto.Esperamos haber sido de ayuda.Atentamente,Daniel B.Regulator Admin. Support Specialist Attachment(s) OCU.Jesús Saéz (1).pdf MAD Daniel Badilla Fonseca (Ryanair) 11 Jul 2023, 14:54 IST Referencia de OCU: CPTES01820410-11Números de Reserva: IKSSRK/RB7ITL/PNM9GR/RHJ46TEstimado Sr. Jesús Saéz,La respuesta a esta reclamación, la podrá encontrar en el documento adjunto.Esperamos haber sido de ayuda.Atentamente,Daniel B.Regulator Admin. Support Specialist Attachment(s) OCU.Jesús Saéz.pdf Abogados 26 Jun 2023, 13:48 IST EXTERNAL EMAIL:This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors. The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful. If you have received this e-mail in error please notify Ryanair Holdings plc by contactingRyanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547).Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanairRyanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547).Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland.[VKR2Y2-NN005]
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