Me han entregado un producto diferente al que adquirí

Realicé un pedido, después de semanas de retraso recibí un paquete equivocado, mandé las pruebas y fotos solicitadas pero dicen que no las he mandado y se niegan a reembolsarme

Hello,This is an automated response.We have received your message, and we will get back to you within the next 48h. We kindly ask you to not reply to this message, and to not make new inquiries about the same matter, as doing so will clog the system, and will take us longer to respond.Thank you for your understanding.Regards,Team Vinted

Estimados Señores,Este mensaje confirma que hemos recibido su correo electrónico.La respuesta a su solicitud se enviará a su dirección de correo electrónico.Atentamente,Nessa Vinted

No tengo respuesta todavía

Hello,This is an automated response.We have received your message, and we will get back to you within the next 48h. We kindly ask you to not reply to this message, and to not make new inquiries about the same matter, as doing so will clog the system, and will take us longer to respond.Thank you for your understanding.Regards,Team Vinted

Dada la falta de respuesta, he decidido denunciar a la empresa

Hello,This is an automated response.We have received your message, and we will get back to you within the next 48h. We kindly ask you to not reply to this message, and to not make new inquiries about the same matter, as doing so will clog the system, and will take us longer to respond.Thank you for your understanding.Regards,Team Vinted

Hi, This message confirms that we received your email.The answer to your request will be sent to your email address.Yours sincerely,Kamel Team Vinted