Tu reclamación
L. E.
A: RYANAIR
Hice un viaje a Viena este fin de semana y me han cobrado el equipaje dos veces. Además, el vuelo llegó con más de una hora de retraso y perdí el enlace de tren. En vez de 22.30 llegué a las 12.00. Exijo compensación y DEVOLUCiÓN Ha sido la peor experiencia de mi vida. Nunca más RYANAIRVuelo Madrid-Viena FR9150Y vuelo Viena-Alicante FR1567
Mensajes (12)
RYANAIR
A: L. E.
Your request (42914174) has been updated. To add additional comments, reply to this email.----------------------------------------------MAD Gonzalo Miró, 22 Nov 2023, 09::02 GMTSu referencia CPTES01921058-70Referencia Ryanair 42914174Estimado/a Sr./Sra.,Acusamos recibo de su correspondencia en nombre de Dna. LOLA ESTEBAN.A efcetos de analizar su caso, solicitamos remitan el localizador de la reserva.Atentamente,_____________________________GonzaloRegulator Support Specialist_ _----------------------------------------------Abogados, 20 Nov 2023, 11:56 GMT**EXTERNAL EMAIL:** This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMERThis e-mail and any files and attachments transmitted with itare confidential and may be legally privileged. They are intendedsolely for the use of the intended recipient. Any views andopinions expressed are those of the individual author/senderand are not necessarily shared or endorsed by Ryanair Holdings plcor any associated or related company. In particular e-mailtransmissions are not binding for the purposes of forminga contract to sell airline seats, directly or via promotions,and do not form a contractual obligation of any type.Such contracts can only be formed in writing by post or fax,duly signed by a senior company executive, subject to approvalby the Board of Directors.The content of this e-mail or any file or attachment transmittedwith it may have been changed or altered without the consentof the author. If you are not the intended recipient of this e-mail,you are hereby notified that any review, dissemination, disclosure,alteration, printing, circulation or transmission of, or anyaction taken or omitted in reliance on this e-mail or any fileor attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in errorplease notify Ryanair Holdings plc by contactingRyanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547).Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair--------------------------------This email is a service from Ryanair.[9P5KM1-YY37R]trigger_logic_for_ryanair--------------------------------This email is a service from Ryanair.[9P5KM1-YY37R]
L. E.
A: RYANAIR
Lo adjunto
RYANAIR
A: L. E.
Your request (42914174) has been updated. To add additional comments, reply to this email. MAD Gonzalo Miró (Ryanair) 22 Nov 2023, 13::44 GMT Su referencia: CPTES01921058-70Ryanair Ref:42914174Estimado/a Sr./Sra.,Acusamos recibo de su correspondencia en nombre de Dña. LOLA ESTEBAN.Tras realizar las comprobaciones oportunas en nuestro sistema, únicmente existe un cobro por tasa de equipaje - no estando, por lo tanto, duplicado.Todas nuestras tarifas incluyen una pieza de equipaje gratuita (40 x 20 x 25 cm), la cual debe caber debajo del asiento. Si el cliente desea y/o requiere mayor espacio, existen diferentes opciones de equipaje.Facilitamos enlace a nuestra política de equipaje:s:help.ryanair.com/hc/es-es/articles/360017824658-Pol%C3%ADtica-de-equipaje-RyanairTodo ello se encuentra mencionado, a su vez, en nuestros Términos y Condiciones Generales de Transporte aceptados por el cliente en el momento de la reserva s:www.ryanair.com/es/es/informacin-util/centro-de-ayuda/terminos-y-condicionesEn este caso, y por lo anteriormente expuesto, lamentamos comunicarles que no podemos proceder al reembolso de la tasa de equipaje.En lo relativo al retraso sufrido por el vuelo FR1567 19-11-2023, y al ser este inferior a las 3 horas, no procede compensación monetaria en base al artículo 7 del Reglamento (CE) 261/2004. Atentamente,_____________________________GonzaloRegulatorSupport Specialist MAD Gonzalo Miró (Ryanair) 22 Nov 2023, 09:02 GMT Su referencia CPTES01921058-70Referencia Ryanair 42914174Estimado/a Sr./Sra.,Acusamos recibo de su correspondencia en nombre de Dna. LOLA ESTEBAN.A efcetos de analizar su caso, solicitamos remitan el localizador de la reserva.Atentamente,_____________________________GonzaloRegulator Support Specialist Abogados 20 Nov 2023, 11:56 GMT EXTERNAL EMAIL:This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors. The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful. If you have received this e-mail in error please notify Ryanair Holdings plc by contactingRyanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547).Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanairRyanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547).Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland.[9P5KM1-YY37R]
L. E.
A: RYANAIR
Gracias, pero el equipaje está cobrado en el viaje de ida y de vuelta, y era sólo maleta de mano de 10 KGr. Es un error suyo. Y lo que agradecería sería la devolución de una de las tasas al menos. Quedo en espera de su respuesta
RYANAIR
A: L. E.
Your request (42914174) has been updated. To add additional comments, reply to this email.----------------------------------------------MAD Gonzalo Miró, 22 Nov 2023, 13::56 GMTSu referencia: CPTES01921058-70Ryanair Ref: 42914174Estimada LOLA ESTEBAN,El importe cobrado por el equipaje es de 22.50 EUR (Priority), no existiendo otro pago por equipaje y, por lo tanto, duplicidad en el mismo.Atentamente,_____________________________GonzaloRegulator Support Specialist----------------------------------------------MAD Gonzalo Miró, 22 Nov 2023, 13:44 GMTSu referencia: CPTES01921058-70Ryanair Ref: 42914174Estimado/a Sr./Sra.,Acusamos recibo de su correspondencia en nombre de Dña. LOLA ESTEBAN.Tras realizar las comprobaciones oportunas en nuestro sistema, únicmente existe un cobro por tasa de equipaje - no estando, por lo tanto, duplicado.Todas nuestras tarifas incluyen una pieza de equipaje gratuita (40 x 20 x 25 cm), la cual debe caber debajo del asiento. Si el cliente desea y/o requiere mayor espacio, existen diferentes opciones de equipaje.Facilitamos enlace a nuestra política de equipaje: s:help.ryanair.com/hc/es-es/articles/360017824658-Pol%C3%ADtica-de-equipaje-RyanairTodo ello se encuentra mencionado, a su vez, en nuestros Términos y Condiciones Generales de Transporte aceptados por el cliente en el momento de la reserva s:www.ryanair.com/es/es/informacin-util/centro-de-ayuda/terminos-y-condicionesEn este caso, y por lo anteriormente expuesto, lamentamos comunicarles que no podemos proceder al reembolso de la tasa de equipaje. En lo relativo al retraso sufrido por el vuelo FR1567 19-11-2023, y al ser este inferior a las 3 horas, no procede compensación monetaria en base al artículo 7 del Reglamento (CE) 261/2004.Atentamente,_____________________________GonzaloRegulator Support Specialist----------------------------------------------MAD Gonzalo Miró, 22 Nov 2023, 09:02 GMTSu referencia CPTES01921058-70Referencia Ryanair 42914174Estimado/a Sr./Sra.,Acusamos recibo de su correspondencia en nombre de Dna. LOLA ESTEBAN.A efcetos de analizar su caso, solicitamos remitan el localizador de la reserva.Atentamente,_____________________________GonzaloRegulator Support Specialist_ _----------------------------------------------Abogados, 20 Nov 2023, 11:56 GMT**EXTERNAL EMAIL:** This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMERThis e-mail and any files and attachments transmitted with itare confidential and may be legally privileged. They are intendedsolely for the use of the intended recipient. Any views andopinions expressed are those of the individual author/senderand are not necessarily shared or endorsed by Ryanair Holdings plcor any associated or related company. In particular e-mailtransmissions are not binding for the purposes of forminga contract to sell airline seats, directly or via promotions,and do not form a contractual obligation of any type.Such contracts can only be formed in writing by post or fax,duly signed by a senior company executive, subject to approvalby the Board of Directors.The content of this e-mail or any file or attachment transmittedwith it may have been changed or altered without the consentof the author. If you are not the intended recipient of this e-mail,you are hereby notified that any review, dissemination, disclosure,alteration, printing, circulation or transmission of, or anyaction taken or omitted in reliance on this e-mail or any fileor attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in errorplease notify Ryanair Holdings plc by contactingRyanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547).Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair--------------------------------This email is a service from Ryanair.[9P5KM1-YY37R]trigger_logic_for_ryanair--------------------------------This email is a service from Ryanair.[9P5KM1-YY37R]
L. E.
A: RYANAIR
Mire es que no me lo estoy inventando. Tengo dos cobros de equipaje de Ryanair si quiere, le mando el extracto del banco, pero usted misma puede ver como me han cobrado dos veces lo mismo. Agradeceré que me lo devuelvan
RYANAIR
A: L. E.
Your request (42914174) has been updated. To add additional comments, reply to this email.----------------------------------------------MAD Gonzalo Miró, 23 Nov 2023, 10::36 GMTSu referencia CPTES01921058-70Referencia Ryanair 42914174Estimada LOLA ESTEBAN,Quedamos a la espera de recibir el extracto de los movimientos duplicados, según lo que usted indica en su anterior mensaje.Atentamente,_____________________________GonzaloRegulator Support Specialist----------------------------------------------MAD Gonzalo Miró, 22 Nov 2023, 13:56 GMTSu referencia: CPTES01921058-70Ryanair Ref: 42914174Estimada LOLA ESTEBAN,El importe cobrado por el equipaje es de 22.50 EUR (Priority), no existiendo otro pago por equipaje y, por lo tanto, duplicidad en el mismo.Atentamente,_____________________________GonzaloRegulator Support Specialist----------------------------------------------MAD Gonzalo Miró, 22 Nov 2023, 13:44 GMTSu referencia: CPTES01921058-70Ryanair Ref: 42914174Estimado/a Sr./Sra.,Acusamos recibo de su correspondencia en nombre de Dña. LOLA ESTEBAN.Tras realizar las comprobaciones oportunas en nuestro sistema, únicmente existe un cobro por tasa de equipaje - no estando, por lo tanto, duplicado.Todas nuestras tarifas incluyen una pieza de equipaje gratuita (40 x 20 x 25 cm), la cual debe caber debajo del asiento. Si el cliente desea y/o requiere mayor espacio, existen diferentes opciones de equipaje.Facilitamos enlace a nuestra política de equipaje: s:help.ryanair.com/hc/es-es/articles/360017824658-Pol%C3%ADtica-de-equipaje-RyanairTodo ello se encuentra mencionado, a su vez, en nuestros Términos y Condiciones Generales de Transporte aceptados por el cliente en el momento de la reserva s:www.ryanair.com/es/es/informacin-util/centro-de-ayuda/terminos-y-condicionesEn este caso, y por lo anteriormente expuesto, lamentamos comunicarles que no podemos proceder al reembolso de la tasa de equipaje. En lo relativo al retraso sufrido por el vuelo FR1567 19-11-2023, y al ser este inferior a las 3 horas, no procede compensación monetaria en base al artículo 7 del Reglamento (CE) 261/2004.Atentamente,_____________________________GonzaloRegulator Support Specialist----------------------------------------------MAD Gonzalo Miró, 22 Nov 2023, 09:02 GMTSu referencia CPTES01921058-70Referencia Ryanair 42914174Estimado/a Sr./Sra.,Acusamos recibo de su correspondencia en nombre de Dna. LOLA ESTEBAN.A efcetos de analizar su caso, solicitamos remitan el localizador de la reserva.Atentamente,_____________________________GonzaloRegulator Support Specialist_ _----------------------------------------------Abogados, 20 Nov 2023, 11:56 GMT**EXTERNAL EMAIL:** This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMERThis e-mail and any files and attachments transmitted with itare confidential and may be legally privileged. They are intendedsolely for the use of the intended recipient. Any views andopinions expressed are those of the individual author/senderand are not necessarily shared or endorsed by Ryanair Holdings plcor any associated or related company. In particular e-mailtransmissions are not binding for the purposes of forminga contract to sell airline seats, directly or via promotions,and do not form a contractual obligation of any type.Such contracts can only be formed in writing by post or fax,duly signed by a senior company executive, subject to approvalby the Board of Directors.The content of this e-mail or any file or attachment transmittedwith it may have been changed or altered without the consentof the author. If you are not the intended recipient of this e-mail,you are hereby notified that any review, dissemination, disclosure,alteration, printing, circulation or transmission of, or anyaction taken or omitted in reliance on this e-mail or any fileor attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in errorplease notify Ryanair Holdings plc by contactingRyanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547).Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair--------------------------------This email is a service from Ryanair.[9P5KM1-YY37R]trigger_logic_for_ryanair--------------------------------This email is a service from Ryanair.[9P5KM1-YY37R]
L. E.
A: RYANAIR
Por favor le agradecería que no me mareara más. Lo he pagado dos veces y le adjunto el pantallazo del banco. Además he pagado dos cantidades diferentes
L. E.
A: RYANAIR
AGRADECERÍA RECIBIR EL REEMBOLSOHE ENVIADO LO QUE ME HAN PEDIDO Y EL ERROR ES SUYOGRACIAS
RYANAIR
A: L. E.
Your request (42914174) has been updated. To add additional comments, reply to this email.----------------------------------------------MAD Gonzalo Miró, 1 Dec 2023, 08::24 GMTSu referencia CPTES01921058-70Referencia Ryanair 42914174Estimada LOLA ESTEBAN,Analizados los archivos adjuntos, le informamos que no existe duplicidad en el pago al pertenecer a dos reservas con distinto localizador a su nombre, según lo facilitado a continuación:  Atentamente,_____________________________GonzaloRegulator Support Specialist----------------------------------------------MAD Gonzalo Miró, 23 Nov 2023, 10:36 GMTSu referencia CPTES01921058-70Referencia Ryanair 42914174Estimada LOLA ESTEBAN,Quedamos a la espera de recibir el extracto de los movimientos duplicados, según lo que usted indica en su anterior mensaje.Atentamente,_____________________________GonzaloRegulator Support Specialist----------------------------------------------MAD Gonzalo Miró, 22 Nov 2023, 13:56 GMTSu referencia: CPTES01921058-70Ryanair Ref: 42914174Estimada LOLA ESTEBAN,El importe cobrado por el equipaje es de 22.50 EUR (Priority), no existiendo otro pago por equipaje y, por lo tanto, duplicidad en el mismo.Atentamente,_____________________________GonzaloRegulator Support Specialist----------------------------------------------MAD Gonzalo Miró, 22 Nov 2023, 13:44 GMTSu referencia: CPTES01921058-70Ryanair Ref: 42914174Estimado/a Sr./Sra.,Acusamos recibo de su correspondencia en nombre de Dña. LOLA ESTEBAN.Tras realizar las comprobaciones oportunas en nuestro sistema, únicmente existe un cobro por tasa de equipaje - no estando, por lo tanto, duplicado.Todas nuestras tarifas incluyen una pieza de equipaje gratuita (40 x 20 x 25 cm), la cual debe caber debajo del asiento. Si el cliente desea y/o requiere mayor espacio, existen diferentes opciones de equipaje.Facilitamos enlace a nuestra política de equipaje: s:help.ryanair.com/hc/es-es/articles/360017824658-Pol%C3%ADtica-de-equipaje-RyanairTodo ello se encuentra mencionado, a su vez, en nuestros Términos y Condiciones Generales de Transporte aceptados por el cliente en el momento de la reserva s:www.ryanair.com/es/es/informacin-util/centro-de-ayuda/terminos-y-condicionesEn este caso, y por lo anteriormente expuesto, lamentamos comunicarles que no podemos proceder al reembolso de la tasa de equipaje. En lo relativo al retraso sufrido por el vuelo FR1567 19-11-2023, y al ser este inferior a las 3 horas, no procede compensación monetaria en base al artículo 7 del Reglamento (CE) 261/2004.Atentamente,_____________________________GonzaloRegulator Support Specialist----------------------------------------------MAD Gonzalo Miró, 22 Nov 2023, 09:02 GMTSu referencia CPTES01921058-70Referencia Ryanair 42914174Estimado/a Sr./Sra.,Acusamos recibo de su correspondencia en nombre de Dna. LOLA ESTEBAN.A efcetos de analizar su caso, solicitamos remitan el localizador de la reserva.Atentamente,_____________________________GonzaloRegulator Support Specialist_ _----------------------------------------------Abogados, 20 Nov 2023, 11:56 GMT**EXTERNAL EMAIL:** This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMERThis e-mail and any files and attachments transmitted with itare confidential and may be legally privileged. They are intendedsolely for the use of the intended recipient. Any views andopinions expressed are those of the individual author/senderand are not necessarily shared or endorsed by Ryanair Holdings plcor any associated or related company. In particular e-mailtransmissions are not binding for the purposes of forminga contract to sell airline seats, directly or via promotions,and do not form a contractual obligation of any type.Such contracts can only be formed in writing by post or fax,duly signed by a senior company executive, subject to approvalby the Board of Directors.The content of this e-mail or any file or attachment transmittedwith it may have been changed or altered without the consentof the author. If you are not the intended recipient of this e-mail,you are hereby notified that any review, dissemination, disclosure,alteration, printing, circulation or transmission of, or anyaction taken or omitted in reliance on this e-mail or any fileor attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in errorplease notify Ryanair Holdings plc by contactingRyanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547).Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair--------------------------------This email is a service from Ryanair.[9P5KM1-YY37R]trigger_logic_for_ryanair--------------------------------This email is a service from Ryanair.[9P5KM1-YY37R]
L. E.
A: RYANAIR
Adjunto reserva y localizados He pagado dos veces el equipaje y con dos tarifas 20 y 22 euros De verdad que es un error suyo por favor ya no se que mas documento tengo que enviar. He mandado facturas del banco, localizados, reserva, mails ….por favor me pueden devolver el dinero? Gracias
RYANAIR
A: L. E.
Your request (42914174) has been updated. To add additional comments, reply to this email.----------------------------------------------MAD Gonzalo Miró, 1 Dec 2023, 13::57 GMTSu referencia CPTES01921058-70Referencia Ryanair 42914174Estimada LOLA ESTEBAN,Como se ha demostrado con anterioridad, los importes corresponden a las tasas de equipaje para 2 reservas distintas a su nombre.Por ello, no existe duplicidad del cobro de equipaje para una sola reserva.Atentamente,_____________________________GonzaloRegulator Support Specialist----------------------------------------------MAD Gonzalo Miró, 1 Dec 2023, 08:24 GMTSu referencia CPTES01921058-70Referencia Ryanair 42914174Estimada LOLA ESTEBAN,Analizados los archivos adjuntos, le informamos que no existe duplicidad en el pago al pertenecer a dos reservas con distinto localizador a su nombre, según lo facilitado a continuación:  Atentamente,_____________________________GonzaloRegulator Support Specialist----------------------------------------------MAD Gonzalo Miró, 23 Nov 2023, 10:36 GMTSu referencia CPTES01921058-70Referencia Ryanair 42914174Estimada LOLA ESTEBAN,Quedamos a la espera de recibir el extracto de los movimientos duplicados, según lo que usted indica en su anterior mensaje.Atentamente,_____________________________GonzaloRegulator Support Specialist----------------------------------------------MAD Gonzalo Miró, 22 Nov 2023, 13:56 GMTSu referencia: CPTES01921058-70Ryanair Ref: 42914174Estimada LOLA ESTEBAN,El importe cobrado por el equipaje es de 22.50 EUR (Priority), no existiendo otro pago por equipaje y, por lo tanto, duplicidad en el mismo.Atentamente,_____________________________GonzaloRegulator Support Specialist----------------------------------------------MAD Gonzalo Miró, 22 Nov 2023, 13:44 GMTSu referencia: CPTES01921058-70Ryanair Ref: 42914174Estimado/a Sr./Sra.,Acusamos recibo de su correspondencia en nombre de Dña. LOLA ESTEBAN.Tras realizar las comprobaciones oportunas en nuestro sistema, únicmente existe un cobro por tasa de equipaje - no estando, por lo tanto, duplicado.Todas nuestras tarifas incluyen una pieza de equipaje gratuita (40 x 20 x 25 cm), la cual debe caber debajo del asiento. Si el cliente desea y/o requiere mayor espacio, existen diferentes opciones de equipaje.Facilitamos enlace a nuestra política de equipaje: s:help.ryanair.com/hc/es-es/articles/360017824658-Pol%C3%ADtica-de-equipaje-RyanairTodo ello se encuentra mencionado, a su vez, en nuestros Términos y Condiciones Generales de Transporte aceptados por el cliente en el momento de la reserva s:www.ryanair.com/es/es/informacin-util/centro-de-ayuda/terminos-y-condicionesEn este caso, y por lo anteriormente expuesto, lamentamos comunicarles que no podemos proceder al reembolso de la tasa de equipaje. En lo relativo al retraso sufrido por el vuelo FR1567 19-11-2023, y al ser este inferior a las 3 horas, no procede compensación monetaria en base al artículo 7 del Reglamento (CE) 261/2004.Atentamente,_____________________________GonzaloRegulator Support Specialist----------------------------------------------MAD Gonzalo Miró, 22 Nov 2023, 09:02 GMTSu referencia CPTES01921058-70Referencia Ryanair 42914174Estimado/a Sr./Sra.,Acusamos recibo de su correspondencia en nombre de Dna. LOLA ESTEBAN.A efcetos de analizar su caso, solicitamos remitan el localizador de la reserva.Atentamente,_____________________________GonzaloRegulator Support Specialist_ _----------------------------------------------Abogados, 20 Nov 2023, 11:56 GMT**EXTERNAL EMAIL:** This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. 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In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). 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