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MAD Lina Iosue (Ryanair)
17 Dec 2024, 13::55 GMT
Referencia Ryanair 57008387/ ZL9GHV
Estimado/a Sr./Sra.,
Acusamos recibo de su correspondencia en nombre de D. Juan Carlos Alonso Falcon.
Hemos podido comprobar en nuestro sistema que para las reserva ZL9GHV usted adquirió la tarifa de prioridad de embarque la cuál incluye lo siguiente:
1 equipaje pequeño de cabina que debe caber debajo del asiento delantero (40 cm x 20 cm x 25 cm)
1 equipaje adicional de 10 kg a bordo que debe caber en el medidor de equipaje (no superior a 10 kg y dimensiones 55 cm x 40 cm x 20 cm) y deberá caber en el compartimento superior
Esto aparece reflejado tanto en nuestra pagina web como en nuestros Terminos y Condiciones, los cuales se acuerdan en el momento de adquisicion del billete.
s:www.ryanair.com/es/es/informacin-util/centro-de-ayuda/terminos-y-condiciones/termsandconditionsar_1291014801
Si el pasajero se ha presentado con un equipaje de diferentes dimensiones a la que se muestra en la imagen, es por ello que se le ha cobrado la tasa en el aeropuerto.
Por tanto y lamentandolo mucho en este caso el cliente no esta autorizado a obtener el reembolso del importe solicitado.
Esperamos haber sido de su ayuda.
Atentamente,
_____________________________
Lina IM.
Regulator Admin Support
Reclamar
18 Nov 2024, 11:15 GMT
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