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Malos tratos personal de embarque/Ryanait

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B. R.

A: RYANAIR

28/07/2023

Buenos días!Presento una situación que ocurrió en el puesto de embargué en el vuelo Bucarest/Madrid FR2514 hora aproximada 20:20.En el momento del vuelo presento un solo billete en el monstrador junto con documento de identidad y el hombre del monstrador me preguntó si hay otra persona conmigo.Le comento que debería haber otra persona conmigo pero que no pudo llegar a tiempo y comento si es necesario presentar su billete o hacer otro tipo de cambio(solo presente como es habitual mi billete y documento de identidad)(personal con con inglés muy deficiente hablando bajito y sin prestarme mucha atención).Acto siguiente me entrega los documentos(billete escaneado) y me enseña el camino para seguir (hombre/varón).Al entrar en el autobús que llevaría la gente al avión y estaba repleto de gente viene una compañera que estaba en el monstrador preguntando por mi y gritando desde la otra cola del autobús.Mal trato,gritos,vejaciones sin entender el motivo pidiendo explicaciones de dónde está mi acompañante o su billete (?).Situación vista por todos los pasajeros del autobús.Trato agresivo sin entender motivo y sin entender el porqué y con gran ataque de ansiedad por mi parte ante la vergüenza y el no entender el que me estaba pidiendo.Exijo que se tomen medidas ante tal trato o emprenderé medidas legales ante tal agresion/vejación y con suficientes personas presentes.Atentamente,Una pasajera descontenta.

Mensajes (2)

RYANAIR

A: B. R.

24/08/2023

DATA NOT AVAILABLE

RYANAIR

A: B. R.

24/08/2023

Your request (38161771) has been updated. To add additional comments, reply to this email. Eugenia A. (Ryanair) 24 Aug 2023, 13:48 IST Privado y ConfidencialN/ Ref: 38161771/CJE9MASu Ref: CPTES01842814-08Estimado/a Sr/a,Nos referimos a su reciente correspondencia.Por favor encuentre adjunta nuestra respuesta a la presente reclamación.Atentamente________________________A. EugeniaRegulator Admin Support Specialist Abogados 28 Jul 2023, 14:29 IST EXTERNAL EMAIL:This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors. The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful. If you have received this e-mail in error please notify Ryanair Holdings plc by contactingRyanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547).Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanairRyanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547).Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland.[42Y9J3-JGXKW]


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