Llamada a Atención al Cliente con coste altísimo

Estimados/as señores/as:Me pongo en contacto con ustedes porque hice la reserva de un vuelo, pero por asuntos personales tuve que realizar una llamada a vuestro servicio de Atención al Cliente para ver si podía hacer algún cambio o modificación. Solo me aparecía un número de Reino Unido, así que llame ahí. La persona (mujer) que me atendió no tuvo en ningún momento miramiento ni por el idioma (hablo un nivel alto de inglés, pero mi lenguaje materno es el español) ni por los problemas técnicos que tenía, ya que no se le escuchaba nada bien. Por estos dos motivos estuvimos hablando 35:36 minutos sin resolverme nada, cosa que me costó la bestial cifra de 74,73€. De hecho, lo único que hizo fue darme un número de teléfono para hablar con el servicio de Atención al Cliente en español que, luego, resulta que no funcionaba.SOLICITO la devolución de dicho importe (74,73€), ya que siento que todo este proceso fue una estafa.Sin otro particular, atentamente.

------------------------------------ Emila J. (CS Global) Aug 1, 2024, 15::16 GMT+2 Dear OCUPlease find attached the reply to the claim as filed.We kindly ask you to reply to this email if any further communication will be needed.Kind regards,Emila J.CS Senior Relations SpecialistBooking.com Customer Service Center (Netherlands) B.V.Copyright © 1996–2024Booking.com. All rights reserved This e-mail was sent byBooking.com, Herengracht 597, 1017 CE Amsterdam, Netherlands [YGL1Y7-LJLM2]

------------------------------------ Emila J. (CS Global) Aug 5, 2024, 08::31 GMT+2 Dear OCUDear AidaThank you for the email. According to our records, you have been refunded successfully, and the cash out was made by you on August 1.We kindly ask you to reply to this email if any further communication will be needed.Kind regards,Emila J.CS Senior Relations SpecialistBooking.com Customer Service Center (Netherlands) B.V.Copyright © 1996–2024Booking.com. All rights reserved This e-mail was sent byBooking.com, Herengracht 597, 1017 CE Amsterdam, Netherlands [YGL1Y7-LJLM2]

Hello Emila,I didn’t receive any refund money. Can you indicate me which bank account number made you the transfer?Thank you so much!On Aug 5, 2024, at 00:31, CS Senior Relations cs.relations.emea@booking.com wrote: ------------------------------------ Emila J. (CS Global) Aug 5, 2024, 08::31 GMT+2 Dear OCUDear AidaThank you for the email. According to our records, you have been refunded successfully, and the cash out was made by you on August 1.image.pngWe kindly ask you to reply to this email if any further communication will be needed.Kind regards,Emila J.CS Senior Relations SpecialistBooking.com Customer Service Center (Netherlands) B.V.Copyright © 1996–2024Booking.com. All rights reserved This e-mail was sent byBooking.com, Herengracht 597, 1017 CE Amsterdam, Netherlands [YGL1Y7-LJLM2]

------------------------------------ Emila J. (CS Global) Aug 20, 2024, 08::25 GMT+2 Dear OCUDear AidaThank you for the email. According to our records, you have been refunded successfully, and the cash out was made by you on August 1 to the account of your choice.We have no information or any indicator to know which account you choose for refund.Please contact your bank with ARN Number 74609904214430647687122 to track payment with your bank.We kindly ask you to reply to this email if any further communication will be needed.Kind regards,Emila J.CS Senior Relations SpecialistBooking.com Customer Service Center (Netherlands) B.V.Copyright © 1996–2024Booking.com. All rights reserved This e-mail was sent byBooking.com, Herengracht 597, 1017 CE Amsterdam, Netherlands [KKM9G9-20975]

Hello Emila,I haven't received any amount on my accounts. There are two cards that we don't have anymore because they expired and maybe you refunded the money there. The end numbers of the cards expired are 2239 or 9293. Can you doble check if there were any issues, please? I sent you my account number, but you made the refund before that. I copy here again just in case:Aida Moreno BlascoIBAN: ES22 1583 0001 1290 6195 8904BICSWIFT code: REVOESM2Thank you so much!

------------------------------------ Emila J. (CS Global) Aug 21, 2024, 06::22 GMT+2 Dear OCUDear AidaOn August 1, 2024, at 15:01, Booking.com refunded (transferred) the amount to your Boking.com wallet, not to your bank account.Than it’s possible to transfer it to a bank card (Visa, Mastercard credit/debit, China Union Pay):What you needed to do and what you did• Create or sign in to your Booking.com account with this email address.aida_blasco@hotmail.com• On the Wallet tab in your profile, click 'Cash out' and choose the amount.• Add the preferred bank card and click 'Send'It was you who was choosing the method of refund and providing the account number. Booking.com refunds the money to your Booking.com wallet account, not to your bank account.Please contact your bank with ARN Number 74609904214430647687122 to track payment with your bank.We kindly ask that you reply to this email if any further communication is needed.Kind regards,Emila J.CS Senior Relations SpecialistBooking.com Customer Service Center (Netherlands) B.V.Copyright © 1996–2024Booking.com. All rights reserved This e-mail was sent byBooking.com, Herengracht 597, 1017 CE Amsterdam, Netherlands [KKM9G9-20975]